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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Donation

    By sofija,
    • 1 reply
    • 847 views

  2. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 824 views

  3. change domain name

    By magic032021,
    • 1 reply
    • 447 views

  4. [Solved] pls add a domain name

    By artistwalks,
    • 1 reply
    • 601 views

  5. Need more storage

    By ronniemwesigwa,
    • 1 reply
    • 472 views

  6. [Solved] Change domain

    By groenlinkspvda,
    • 1 reply
    • 519 views

  7. [Solved] Add a domain

    By gebu8f,
    • 1 reply
    • 375 views

  8. [Solved] add subdomain to my account

    By chrisohps,
    • 1 reply
    • 505 views

  9. [Solved] Please create a new domain

    By rafaeljr,
    • 1 reply
    • 371 views

  10. Request free subdomain for my VPS

    By Giulio Easyconsulting,
    • 1 reply
    • 624 views

  11. Dazed from domain/hosting.

    By AverageJoe,
    • 1 reply
    • 1.3k views

  12. TLD Account Not Active

    By GaMa Entertainment Systems,
    • 1 reply
    • 1.2k views

  13. bewresu.heliohost.org

    By bewresu,
    • 1 reply
    • 10.6k views

  14. Webpage displaying as html source

    By abjr,
    • 1 reply
    • 1.1k views

  15. Sub Domains Creation Failures

    By eadiouf,   
    • 1 reply
    • 1.1k views
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