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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9958 topics in this forum

  1. [Solved] Request: Move From Johnny To Stevie

    By iennaco,
    • 1 reply
    • 538 views

  2. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 510 views

  3. Upgrade To Php 5.6?

    By RyanAfrish7,   
    • 1 reply
    • 1.4k views

  4. [Solved] My Ip Is Block Due To Wrong Sftp Passwords

    By orange3,
    • 1 reply
    • 708 views

  5. Server Moving Request

    By ridoy,
    • 1 reply
    • 653 views

  6. MySQL database in read only mode

    By arduinod,   
    • 1 reply
    • 1.7k views

  7. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 655 views

  8. [Solved] REQUEST FOR NEW SUBDOMAIN ADD

    By tvbox007,
    • 1 reply
    • 536 views

  9. want to add my own custom domain

    By moddriodco,
    • 1 reply
    • 425 views

  10. [Solved] add domain

    By tiagodantas42,
    • 1 reply
    • 454 views

  11. [Solved] Add Domain

    By tmzafar,   
    • 1 reply
    • 477 views

  12. [Solved] Add new domain please

    By pokemonwawi,
    • 1 reply
    • 268 views

  13. Addition and removal of new subdomains

    By axisreject,
    • 1 reply
    • 158 views

  14. Forgot password

    By Goozook,
    • 1 reply
    • 1.4k views

  15. Error_log File

    By Byron,
    • 1 reply
    • 1.2k views
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