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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] E-Mail Failures Again

    By jbirdweb,
    • 1 reply
    • 543 views

  2. Site Intermittently Database Connection Failure Occurred

    By fezkade66,
    • 1 reply
    • 861 views

  3. I Can't Renew My Suspended Account

    By Salma,   
    • 1 reply
    • 571 views

  4. My Site Is Still Waiting

    By aljailane,
    • 1 reply
    • 724 views

  5. [Solved] Help Postgres Connect

    By jhonysar,   
    • 1 reply
    • 1k views

  6. Unable to update SSL certificate - Syntax error in install script

    By gawmonster,
    • 1 reply
    • 875 views

  7. Add another domain

    By benard,
    • 1 reply
    • 533 views

  8. [Solved] It looks like something went wrong

    By goolgo,
    • 1 reply
    • 475 views

  9. [Solved] request added domain to website - a.mars.bar

    By amarsbar,
    • 1 reply
    • 456 views

  10. [Solved] Reset Account ?

    By viosrio,
    • 1 reply
    • 484 views

  11. [Solved] Hi, I would like to add my domain.

    By freebeedee,
    • 1 reply
    • 404 views

  12. [Solved] account reset

    By wltr,
    • 1 reply
    • 240 views

  13. Can't Access Website At All!

    By johnramo,   
    • 1 reply
    • 1.2k views

  14. [Solved] Shell Access Contect Support

    By Kakarot,
    • 1 reply
    • 738 views

  15. [Solved] Please Unarchive my Account

    By skafenko,
    • 1 reply
    • 500 views
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