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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. Filezilla Says Connection Timed Out, Can't Update Site.

    By lilychan,
    • 10 replies
    • 1.6k views

  2. Final Questions 1 2

    By HerLoss,
    • 18 replies
    • 6.5k views

  3. Finfo Errors

    By MDCode,
    • 4 replies
    • 1.1k views

  4. Firewall Block..

    By skullys,
    • 4 replies
    • 870 views

  5. Firewall Block...

    By skullys,
    • 1 reply
    • 567 views

  6. First time in VPS

    By ballagyr,
    • 11 replies
    • 3.9k views

  7. fix on php.ini needed

    By andrfkr,
    • 0 replies
    • 1k views

  8. flask

    By divibml,
    • 1 reply
    • 417 views

  9. Flush a Domain

    By Quantum Media LLC,
    • 1 reply
    • 1.2k views

  10. Fogot My Email

    By mdiary,
    • 1 reply
    • 800 views

  11. forbidden

    By marcusvs,
    • 1 reply
    • 879 views
    • Guest
    • Guest

  12. Forbidden: You don't have permission to access this resource. (NodeJS)

    By ujcis,
    • 1 reply
    • 442 views

  13. Forget Password

    By Itsariyo,
    • 1 reply
    • 1k views

  14. Forgot my password and not sure my user name

    By HPLife,
    • 3 replies
    • 1.7k views

  15. Forgot password

    By Goozook,
    • 1 reply
    • 1.4k views
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