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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Reset my Account

    By broglie4844,
    • 1 reply
    • 282 views

  2. [Solved] my account is stuck on 5% loading after account reset

    By airirctc22,
    • 1 reply
    • 278 views

  3. [Solved] Solicitud de adición de nuevo dominio

    By programasherrera,
    • 2 replies
    • 394 views

  4. [Solved] Change domain please

    By sabzgunbad3,
    • 1 reply
    • 281 views

  5. [Solved] reset suspended account with path direction

    By argoma,   
    • 2 replies
    • 390 views

  6. [Solved] Add domains request

    By august854,
    • 1 reply
    • 338 views

  7. [Solved] Add new Domain

    By pokemonwawi,
    • 3 replies
    • 385 views

  8. [Solved] URL change

    By chanders,
    • 5 replies
    • 601 views

  9. [Solved] Request to Change Domain URL

    By phongnd1082,
    • 2 replies
    • 373 views

  10. Account Suspended? Found the reason.

    By sphinx0945,
    • 1 reply
    • 256 views

  11. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 351 views

  12. [Solved] My website suddenly not working

    By Palpale,
    • 7 replies
    • 673 views

  13. [Solved] Adding domain

    By archlinux635,
    • 2 replies
    • 329 views

  14. [Solved] Request to Add Domain: shomaroho.qzz.io

    By arifchy369,   
    • 1 reply
    • 591 views

  15. [Solved] Add new domain please

    By pokemonwawi,
    • 1 reply
    • 293 views
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