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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,788 topics in this forum

  1. [Inactive] I Have A Problem I Can `t Add The Domain

    By dedal,   
    • 1 reply
    • 439 views

  2. [Solved] Password Reset Not Working

    By knut,
    • 4 replies
    • 1k views

  3. [Solved] Help... I Can't Log In... Just Keep Getting A Popup

    By chtf,
    • 4 replies
    • 607 views

  4. [Solved] Help, I Cannot Access My Account.

    By infinity404,   
    • 1 reply
    • 524 views

  5. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 436 views

  6. [Solved] Addon Domains And Nameserver Requirement

    By smistry01,
    • 5 replies
    • 915 views

  7. [Solved] Problems With Dns Servers

    By muzzaica,   
    • 3 replies
    • 1k views

  8. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 441 views

  9. [Inactive] Activating Web Site Issue

    By dopacic,   
    • 1 reply
    • 495 views

  10. [Solved] Would Someone Makes A Good "sender Id Spf Record" For Heliohost Mailserver?

    By yami,   
    • 2 replies
    • 1.1k views

  11. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 424 views

  12. [Solved] Ftp Log In / Email

    By j3shika,
    • 4 replies
    • 887 views

  13. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 428 views

  14. [Solved] Require Another Shared Ip In China

    By ray2012bbs,
    • 1 reply
    • 382 views

  15. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 425 views
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