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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,170 topics in this forum

  1. [Solved] Please Delete Helionet Account

    By Guest artfultrillium,   
    • 0 replies
    • 575 views
    • Guest
    • Guest

  2. [Inactive] Subdomain Not Being Removed

    By xtreme,
    • 0 replies
    • 777 views

  3. [Solved] Domain Controlled By Another User

    By Veightar,
    • 0 replies
    • 508 views

  4. [Solved] Ip Is Blocked By Gfw

    By Wyverald,
    • 0 replies
    • 437 views

  5. [Solved] More Than One Account

    By amg55nj,   
    • 3 replies
    • 868 views

  6. [Solved] A Dns Entry For Xxxxx Already Exists, Please Delete It First (From All Servers In The Dns Cluster)

    By yast77,
    • 1 reply
    • 1.5k views

  7. [Solved] "could Not Connect To Rhapsodia.heliohost.org"

    By Wyverald,
    • 1 reply
    • 609 views

  8. [Solved] Permission Denied In Dns Zone Editor && Domains Not Showing Up

    By tmercswims,
    • 3 replies
    • 1.1k views

  9. [Solved] Stevie Signup Error

    By jeffvig,   
    • 4 replies
    • 626 views

  10. [Solved] Addon Domains Not Showing In Cpanel

    By stgeorge,   
    • 0 replies
    • 2.6k views

  11. [Inactive] Domain Change

    By juris,   
    • 1 reply
    • 807 views

  12. [Solved] Co.cc Domain Issues

    By mstratford,
    • 2 replies
    • 1.2k views

  13. [Solved] Password Protect Directories Not Working

    By teutoburgo,
    • 4 replies
    • 906 views

  14. [Solved] Change My Domain To Heliohost.org

    By celestal,   
    • 1 reply
    • 581 views

  15. [Solved] Cant Access Phpmyadmin

    By astral-fw,
    • 1 reply
    • 543 views
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