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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10098 topics in this forum

  1. What for if theres an option if sub-domain is not allowed?

    By Janet,
    • 1 reply
    • 1.3k views

  2. Cant login cpanel

    By mechulkalan,
    • 1 reply
    • 1.2k views

  3. FTP in trouble

    By Cristi80,
    • 1 reply
    • 898 views

  4. [Solved] Tomcat Crashed

    By andrew57,
    • 1 reply
    • 726 views

  5. [Inactive] Account Locked:gnowly

    By trollworkout,   
    • 1 reply
    • 1.6k views
    • cl58
    • cl58

  6. Could Not Connect To Stevie.heliohost.org:2082

    By riteshmc2,
    • 1 reply
    • 829 views

  7. Delete Stevie Account And Free Up For Tommy

    By MauroF,
    • 1 reply
    • 716 views

  8. [Solved] SSL Problem

    By pinonlin,   
    • 1 reply
    • 1.6k views

  9. [Solved] Ricky Unarchiving

    By dalfc,
    • 1 reply
    • 679 views

  10. I want to start over

    By hwalker,
    • 1 reply
    • 617 views

  11. [Solved] Wiping account

    By zebas22,
    • 1 reply
    • 674 views

  12. Need SSL

    By yesuswe,
    • 1 reply
    • 488 views

  13. [Solved] Add Domain to Account

    By stamina9686,
    • 1 reply
    • 523 views

  14. [Solved] reset my account, wipe out all old data and start fresh

    By majds,
    • 1 reply
    • 415 views

  15. [Solved] Requesting to add another domain to my account pandaaaa

    By pandaaaa,   
    • 1 reply
    • 461 views
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