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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,977 topics in this forum

  1. [Solved] I Can Not Go On My Site, Others Can Do It

    By MrMilco,
    • 0 replies
    • 396 views

  2. [Solved] Johnny Problems, Down?

    By Ermu,   
    • 2 replies
    • 1.7k views

  3. [Solved] Using Non-Heliohost Nameservers

    By swarner,
    • 0 replies
    • 415 views

  4. [Solved] Stevie Is Down

    By MrMilco,
    • 2 replies
    • 499 views

  5. [Solved] Http Status 404 - /

    By oxymoron,
    • 1 reply
    • 420 views

  6. [Solved] Can't Access Mail. Server Responds With Wrong Username/password.

    By SLTProductions,
    • 3 replies
    • 892 views

  7. [Solved] Cannot Access My Site Innov8.heliohost.org

    By norencet,   
    • 1 reply
    • 1k views

  8. [Solved] Ip Is Blocked By Gfw

    By yoga,
    • 0 replies
    • 328 views

  9. [Solved] My Website Seems To Be Down

    By django2,
    • 0 replies
    • 309 views

  10. [Inactive] Signup Didn't Work?

    By forrestt,
    • 3 replies
    • 650 views

  11. [Solved] Johnny Ftp Broken

    By Jimbo1qaz,   
    • 5 replies
    • 1.2k views

  12. [Solved] Webdisk Problems

    By Jimbo1qaz,   
    • 0 replies
    • 928 views

  13. [Solved] Co.cc Not Working

    By titan,
    • 0 replies
    • 344 views

  14. [Solved] 503 - Joomla

    By h3xacore,
    • 0 replies
    • 647 views

  15. [Solved] Java Availability

    By nikor,
    • 1 reply
    • 510 views
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