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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10098 topics in this forum

  1. [Solved] 404 Not Found On Every Subdomain?

    By ilian000,   
    • 1 reply
    • 1.8k views

  2. [Solved]Website Randomly Went "err_Name_Resolution_Failed"

    By vocreate,
    • 1 reply
    • 1.1k views

  3. [Solved] domain cody.heliohost.org exists on ns2.heliohost but not ns1

    By mailftp,   
    • 1 reply
    • 902 views

  4. [Solved] PostgreSQL Remote Access

    By zibot,
    • 1 reply
    • 732 views

  5. TABLE DATA UNKNOWNING BEING DELETED

    By d3v123,   
    • 1 reply
    • 616 views

  6. [Solved] Add Domain

    By bbm123,
    • 1 reply
    • 405 views

  7. [Solved] Add new domain

    By talesaz,
    • 1 reply
    • 568 views

  8. [Solved] Subscription frozen due to exceeding memory limit

    By s28211,
    • 1 reply
    • 404 views

  9. my username is inw - PLEASE rename widgets-external.shoptions.net to external.shoptions.net

    By inw,
    • 1 reply
    • 277 views

  10. [Solved] Domain addition.

    By hiswill,
    • 1 reply
    • 273 views

  11. I can't login to my cpanel

    By rapture,
    • 1 reply
    • 1.1k views

  12. Problem with my domain

    By serkan,
    • 1 reply
    • 1.1k views

  13. [Solved] Supplied Password After Reset Invalid

    By smb563,
    • 1 reply
    • 479 views

  14. Uploaded Peace2U.heliohost.org Fail - Cache Storage No Support

    By fuzmic,
    • 1 reply
    • 829 views

  15. [Solved] Johnny Domain Delete

    By arkeolog,   
    • 1 reply
    • 1.5k views
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