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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,610 topics in this forum

  1. [Solved] Unable To Use The Addon Domain Feature.

    By Brandon Green,
    • 1 reply
    • 660 views

  2. [Solved] Cpanel ( Install ) Problem...

    By niennasill,   
    • 2 replies
    • 1.1k views

  3. [Solved] Domain Used By Another User?

    By Kyon,   
    • 1 reply
    • 557 views

  4. [Solved] Cant Create Account On Stevie

    By acx12345,
    • 1 reply
    • 436 views

  5. [Solved] Webmail Login Fails With Error Message

    By gera,   
    • 3 replies
    • 1.8k views

  6. [Solved] Yet Another Blocked Domain Parking Issue...

    By wixty,   
    • 0 replies
    • 581 views

  7. [Solved] Problem With Sql Server Or Just Me?

    By aommaster,
    • 0 replies
    • 287 views

  8. [Solved] Domain Problems

    By oninski,
    • 3 replies
    • 1.2k views

  9. [Solved] Vongveo.heliohost.org Is Down

    By test4rum,   
    • 5 replies
    • 1.8k views

  10. [Solved] I Can Not Go On My Site, Others Can Do It

    By MrMilco,
    • 0 replies
    • 342 views

  11. [Solved] Johnny Problems, Down?

    By Ermu,   
    • 2 replies
    • 1.6k views

  12. [Solved] Using Non-Heliohost Nameservers

    By swarner,
    • 0 replies
    • 366 views

  13. [Solved] Stevie Is Down

    By MrMilco,
    • 2 replies
    • 442 views

  14. [Solved] Http Status 404 - /

    By oxymoron,
    • 1 reply
    • 373 views

  15. [Solved] Can't Access Mail. Server Responds With Wrong Username/password.

    By SLTProductions,
    • 3 replies
    • 814 views
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