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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,196 topics in this forum

  1. [Solved] Reset Password Not Working

    By mederdoods,
    • 1 reply
    • 270 views

  2. [Solved] Error With Addon Domain

    By mariusm98,   
    • 12 replies
    • 1.8k views

  3. [Inactive] Can't Login To My Account

    By cimmajim,   
    • 1 reply
    • 376 views

  4. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 329 views

  5. [Solved] Ssl Certificate Failed To Install

    By vpngroups,   
    • 1 reply
    • 677 views

  6. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 335 views

  7. [Solved] Java

    By lani1234,
    • 3 replies
    • 631 views

  8. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 345 views

  9. [Solved] Login And Site Problem

    By gabryk,
    • 5 replies
    • 823 views

  10. [Inactive] Delete My Heliohost Account In Johnny Please

    By neilbosoboso,
    • 1 reply
    • 365 views

  11. [Inactive] Timezone Pacific Time

    By panela,
    • 8 replies
    • 1.1k views

  12. [Solved] New Account Should Be Queued But It's Not

    By lani1234,   
    • 3 replies
    • 990 views

  13. [Solved] Can't Reset Password

    By spacep0pe,
    • 6 replies
    • 444 views

  14. [Solved] Java Support: Eoacosta

    By eoacosta,
    • 1 reply
    • 448 views

  15. [Solved] Can't Add Addon Domain

    By drasaadi,
    • 2 replies
    • 479 views
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