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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,591 topics in this forum

  1. Sub-Domain Cname Entry Not Working

    By gujsingh,   
    • 1 reply
    • 1.3k views

  2. [Solved] Cpanel Login

    By Lena,
    • 5 replies
    • 1.2k views

  3. Reset Password Not Working

    By juancoob,
    • 5 replies
    • 798 views

  4. [Solved] Cpanel On Stevie Help

    By paladox2014,
    • 4 replies
    • 705 views

  5. [Solved] Help Please

    By paladox2014,
    • 2 replies
    • 727 views

  6. [Solved] My Site Not Open

    By elmersal,
    • 1 reply
    • 638 views

  7. Stevie Mysql Not Working

    By Kingpin007,
    • 3 replies
    • 820 views

  8. 500 Internal Service Error

    By dogboydog,   
    • 6 replies
    • 1.1k views

  9. Mysql Server Offline For A Long Time

    By Kingpin007,
    • 1 reply
    • 757 views

  10. Mysql Server Offline Everyone Or Just Me

    By qsgt,
    • 3 replies
    • 802 views

  11. Delete Website

    By ngyukang,
    • 1 reply
    • 703 views

  12. [Solved] Change My Helionet Username

    By Guest Arcanck,
    • 1 reply
    • 397 views

  13. Sorry, A Dns Entry For Xxx.xx Already Exists Problem

    By ngyukang,
    • 2 replies
    • 694 views

  14. [Solved] Account Deletion

    By ngyukang,
    • 2 replies
    • 667 views

  15. [Solved] Mysql Database Access Denied

    By Tex Killer,
    • 4 replies
    • 603 views
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