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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,501 topics in this forum

  1. [Solved] Tommy invitation missing

    By cj7.limited,
    • 4 replies
    • 423 views

  2. [Solved] Stevie Is Down

    By MrMilco,
    • 2 replies
    • 423 views

  3. [Solved] Request To Change Shared Ip Address

    By uprit,
    • 2 replies
    • 422 views

  4. [Solved] Could Not Reset The Password Of My Account

    By flywuwei,
    • 1 reply
    • 422 views

  5. Delete Website

    By ngyukang,
    • 1 reply
    • 422 views

  6. [Solved] invalid user

    By hspierre,
    • 2 replies
    • 422 views

  7. [Solved] Inactive account

    By rivas0x,
    • 2 replies
    • 422 views

  8. [Solved] Unarchive request

    By Nimb,
    • 1 reply
    • 422 views

  9. [Solved] Unable To Access Cpanel In Tommy

    By sagnik,
    • 5 replies
    • 422 views

  10. Not Being Able To Reset My Cpanel Password

    By Nimb,
    • 3 replies
    • 422 views

  11. [Solved] domain script error

    By Guest thehunte,
    • 1 reply
    • 421 views

  12. Site Intermittently Database Connection Failure Occurred

    By fezkade66,
    • 1 reply
    • 421 views

  13. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 421 views

  14. [Solved] Problem with css and requests in Hibernate/JSF application

    By leponton,
    • 2 replies
    • 421 views

  15. UNARCHIVE MY ACCOUNT

    By diskhack,
    • 1 reply
    • 421 views
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