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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10101 topics in this forum

  1. [Solved] SSL request on equivalent subdomain to addon domain

    By forlorn,   
    • 2 replies
    • 1.6k views

  2. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 554 views

  3. [Solved] Account reset for over9000

    By over9000,
    • 2 replies
    • 450 views

  4. [Inactive] My username is alperugurcan. I want to add domain.

    By alperugurcan,
    • 2 replies
    • 171 views

  5. Two small problems

    By sucka,
    • 2 replies
    • 1.4k views
    • JcX
    • JcX

  6. I've started using a different host and I don't want my domain pointing to HelioHost any more.

    By Kortoworlds,
    • 2 replies
    • 1.1k views

  7. [Solved] Want To Delete Account Or Change Domain, Get Refused.

    By andoru,
    • 2 replies
    • 828 views

  8. [Solved] Cancel Deletion Request

    By saber,
    • 2 replies
    • 772 views

  9. [Solved] I Have My Ip Blocked From One Too Many Failed Logins

    By chossid,
    • 2 replies
    • 857 views

  10. My Website not responding

    By subodhc,   
    • 2 replies
    • 1.2k views

  11. maintenance web space

    By asimonel,
    • 2 replies
    • 845 views

  12. [Inactive] 500 Internal Server Error

    By esegate,
    • 2 replies
    • 1.1k views

  13. unable to login & reach my site

    By jagoan,
    • 2 replies
    • 656 views

  14. [Solved] demande de compte

    By lulu,
    • 2 replies
    • 670 views

  15. [Solved] Need Hestia installed on new VPS Mars

    By serverdb,
    • 2 replies
    • 190 views
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