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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,511 topics in this forum

  1. [Solved] Stevie - Mysql Failed

    By Blazeweb,
    • 1 reply
    • 407 views

  2. [Solved] Second Website On The Same Account

    By juris,
    • 2 replies
    • 1k views

  3. [Solved] Delete Softaculous Failed Databases

    By kungfulon,
    • 4 replies
    • 1.2k views

  4. Cannot Visit China

    By twelve1,
    • 1 reply
    • 697 views

  5. [Solved] I No Receive Emails For Reset The Password

    By arcaudas,
    • 1 reply
    • 428 views

  6. Is It Possible To Create A Heliohost Account With A Username That Starts With A Number?

    By 5ervant,   
    • 1 reply
    • 1.7k views

  7. Stevie Mysql Down?

    By mstratfo,   
    • 3 replies
    • 1.2k views

  8. [Solved] Is The "helionet Username" That I Inputted Upon My Heliohost Registration, The Same As My Username Here?

    By 5ervant,   
    • 1 reply
    • 1.8k views

  9. Forwarded E-Mail Rejected By Hotmail?

    By mariusm98,   
    • 1 reply
    • 1k views

  10. New Account Issue

    By hangra,   
    • 1 reply
    • 993 views

  11. Dns Flusher By Max12

    By Max12,   
    • 1 reply
    • 1.3k views

  12. [Solved] Heliohost Johnny Domain Eaglezaptech.com Not Updating Https/ssl Certificate

    By eaglezap,   
    • 1 reply
    • 763 views

  13. [Solved] Can't See Uploaded Files

    By monnef,
    • 6 replies
    • 839 views

  14. Roundcube In The Server Stevie.

    By Deivid,
    • 1 reply
    • 635 views

  15. Change Server

    By nunytes,
    • 1 reply
    • 538 views
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