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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Request for add-on domain

    By clairesoukup,
    • 1 reply
    • 271 views

  2. [Solved] subdomain needed

    By thirugns,
    • 1 reply
    • 286 views

  3. [Solved] Domain Binding

    By seabirdr,   
    • 2 replies
    • 338 views

  4. [Solved] Request for Additional Domain

    By kirkhezir123,
    • 5 replies
    • 414 views

  5. Clarification Regarding Multiple Accounts

    By sipir17,
    • 1 reply
    • 288 views

  6. [Solved] reboot request

    By digiplumb,
    • 1 reply
    • 305 views

  7. [Solved] add new domain

    By talesaz,
    • 1 reply
    • 308 views

  8. [Solved] I cant open vps. ping return timeout

    By metalost2,
    • 4 replies
    • 434 views

  9. [Solved] Spelling error on my domain

    By carolineamran,
    • 1 reply
    • 274 views

  10. [Solved] ADD A NEW DOMAIN, PLEASE

    By jeffersonmidei,
    • 1 reply
    • 330 views

  11. LIST OF DOMAINS TO DELETE, please

    By jeffersonmidei,
    • 1 reply
    • 248 views

  12. [Solved] add domain

    By theskyempty,
    • 1 reply
    • 247 views

  13. [Solved] Unsuspent account

    By webmast1,
    • 10 replies
    • 596 views

  14. Email DNS Settings setup - SPF and DKIM

    By eliazar225,
    • 1 reply
    • 267 views

  15. [Solved] Add a domain to my HelioHost account

    By tecandsoftsrv,
    • 1 reply
    • 361 views
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