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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,840 topics in this forum

  1. My Account Has Been Suspended Or Something Else

    By lionking,
    • 7 replies
    • 1.1k views

  2. I Can't Add Domain

    By mroot,
    • 3 replies
    • 903 views

  3. Moving From Stevie To Johnny

    By whyineed1,
    • 2 replies
    • 828 views

  4. Point Heliohost Dns Does Not Effect Because Zone File For My Domain Name Is Not Set Up Here

    By teetwist1,
    • 5 replies
    • 1.3k views

  5. [Solved] Free Up My Domain So I Can Use It In New Account

    By lepsgnr,
    • 2 replies
    • 712 views

  6. Udp Port Number: 21715

    By Luigi123,
    • 2 replies
    • 786 views

  7. Stevie Rebuild

    By teutoburgo,
    • 4 replies
    • 1.3k views

  8. Wish To Download Backup But Got No Mail

    By zimmer,
    • 3 replies
    • 890 views

  9. Remove Username From Server

    By divya,
    • 1 reply
    • 662 views

  10. Requesting Manual Backup

    By thomasho,
    • 3 replies
    • 958 views

  11. Error Server 1 2

    By montegio2,
    • 22 replies
    • 3.8k views

  12. Donation

    By rlcoleman1,
    • 3 replies
    • 834 views

  13. Move My Server Jhonny To Tommy

    By teetwist1,
    • 7 replies
    • 1.3k views

  14. Stevie Backup On Files Outside Public_Html

    By tablecat,
    • 1 reply
    • 981 views

  15. Domain Release On Stevie

    By dniel,
    • 3 replies
    • 913 views
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