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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,542 topics in this forum

  1. Cannot access WEB_INF for libraries in ftp.

    By murpha,
    • 5 replies
    • 579 views

  2. Cannot access webdisk

    By Olego2,
    • 4 replies
    • 968 views

  3. Cannot add Add-on Domain

    By Wizzard,
    • 0 replies
    • 837 views

  4. Cannot add addon domain

    By moodlifter,
    • 5 replies
    • 1.8k views

  5. Cannot Add Ftp Account

    By j2l,   
    • 11 replies
    • 1.5k views

  6. Cannot Connect Ftp Server

    By poinipoi,   
    • 6 replies
    • 2k views

  7. Cannot Connect To Ftp

    By fadel,
    • 4 replies
    • 283 views

  8. Cannot connect to FTP using FileZilla - "Connection Timed Out"

    By jalpro,
    • 7 replies
    • 5.8k views

  9. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 209 views

  10. Cannot Connect With Filezilla

    By leegold1,
    • 7 replies
    • 917 views

  11. Cannot continue to cPanel

    By ktung,
    • 5 replies
    • 651 views

  12. Cannot Create Account

    By Dasaru,
    • 2 replies
    • 804 views

  13. Cannot Create Add On Domain

    By hoebbiet,   
    • 1 reply
    • 471 views

  14. Cannot Create Dabase In Phpmyadmin

    By jclou100,
    • 1 reply
    • 342 views

  15. Cannot Create New Mysql Database

    By covenant123,
    • 1 reply
    • 205 views
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