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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,202 topics in this forum

  1. Database Importing Error

    By Ahmard,   
    • 1 reply
    • 1.2k views

  2. Unable To Login : Trickplu

    By trickplus,   
    • 1 reply
    • 1k views

  3. Rulepm.com

    By keckge,   
    • 1 reply
    • 607 views

  4. [Request] Move To Another Server 1 2

    By Mhari,
    • 20 replies
    • 1.8k views

  5. Site Access Problem When Using "www."

    By usr8481,
    • 7 replies
    • 1.2k views

  6. New Password Generated For Account Does Not Work

    By oddyseyt,   
    • 3 replies
    • 1.1k views

  7. Why Isn't My Email Working?

    By richard1000,
    • 1 reply
    • 588 views

  8. Content deleted

    By gibran,
    • 1 reply
    • 732 views

  9. Can I Get More Than 2 Crons Job? 1 2

    By Strans,
    • 24 replies
    • 2.7k views

  10. Cpanel Timing Out

    By Vordar,
    • 3 replies
    • 902 views

  11. [Solved] For Deploying .war File

    By anishpau,   
    • 2 replies
    • 1.2k views

  12. [Solved] Change My Main Domain To: Edge-Gamers.heliohost.net

    By Luigi123,
    • 3 replies
    • 731 views

  13. [Solved] Addon Domain Error

    By Guest MPqO,
    • 2 replies
    • 374 views
    • Guest
    • Guest

  14. [Solved] Changing Heliohost Domain Name

    By Morkeleb,   
    • 2 replies
    • 1.8k views

  15. [Solved] Help With Changing Domain

    By paladox2014,
    • 1 reply
    • 571 views
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