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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,348 topics in this forum

  1. Ftp Login Error 1 2

    By Ahmard,
    • 17 replies
    • 3.5k views

  2. Problem Creating A Parked Domain

    By Luigi123,
    • 2 replies
    • 612 views

  3. Access Denied When Tying To

    By Ahmard,
    • 2 replies
    • 677 views

  4. [Solved] Database Recovery

    By mlpk,
    • 1 reply
    • 466 views

  5. Unable To Renew Hosting Plan

    By AllegraSkye,
    • 4 replies
    • 687 views

  6. [Solved] Mailman Throwing 500 Internal Server Error(S)

    By Bambi60,   
    • 1 reply
    • 476 views

  7. Unable To Delete Account In Order To Move

    By softlab,
    • 1 reply
    • 627 views

  8. [Solved] Change Free.heliohost.org Domain To Private Domain

    By rsmartapps,
    • 3 replies
    • 855 views

  9. Access To New Website

    By softlab,
    • 2 replies
    • 655 views

  10. Server Tommy Question

    By paladox2014,
    • 1 reply
    • 769 views
    • Guest
    • Guest

  11. [Solved] Unable To Delete Account In Order To Move

    By michiel,
    • 1 reply
    • 581 views

  12. [Solved] Delete Account / Main Domain

    By erichoog,
    • 2 replies
    • 894 views

  13. Problem

    By Luigi123,
    • 7 replies
    • 1.5k views

  14. [Solved] Mysql Database Problem

    By bowo,   
    • 3 replies
    • 1.9k views

  15. [Solved] Kill Processes

    By rutaj6,   
    • 2 replies
    • 858 views
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