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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. 500 Internal Service Error

    By dogboydog,   
    • 6 replies
    • 666 views

  2. Mysql Server Offline For A Long Time

    By Kingpin007,
    • 1 reply
    • 467 views

  3. Mysql Server Offline Everyone Or Just Me

    By qsgt,
    • 3 replies
    • 506 views

  4. Delete Website

    By ngyukang,
    • 1 reply
    • 446 views

  5. [Solved] Change My Helionet Username

    By Guest Arcanck,
    • 1 reply
    • 247 views

  6. Sorry, A Dns Entry For Xxx.xx Already Exists Problem

    By ngyukang,
    • 2 replies
    • 441 views

  7. [Solved] Account Deletion

    By ngyukang,
    • 2 replies
    • 413 views

  8. [Solved] Mysql Database Access Denied

    By Tex Killer,
    • 4 replies
    • 304 views

  9. Release My Ip In Firewall Hosting

    By hobbehot,
    • 3 replies
    • 322 views

  10. [Solved] Cpanel Login Problems

    By janisek,   
    • 2 replies
    • 663 views

  11. Failing To Upload And Restore Joomla Website Content :c3.mw

    By jddalo,   
    • 5 replies
    • 519 views

  12. [Solved] Smtp Outgoing Mail Problem

    By draftlot,   
    • 2 replies
    • 1.6k views

  13. Home Page Unavailable

    By aaranaz,
    • 1 reply
    • 266 views

  14. [Solved] Not Receiving Password Reset Mail

    By oddi,
    • 4 replies
    • 685 views

  15. [Solved] Cpanel Unable To Login Thanks To Useless Password Reset

    By NeoSniperkiller,   
    • 2 replies
    • 1k views
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