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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,498 topics in this forum

  1. Can't Access Phpmyadmin Nor Mysql On Website

    By golatificon,   
    • 2 replies
    • 1k views

  2. [Solved] Mysql Database Down Since Late Jan/early Feb 2014 1 2

    By McCozza,
    • 17 replies
    • 2.5k views

  3. [Solved] Reset My Account Without Deleting And Re-Registering

    By Harry987,
    • 3 replies
    • 771 views

  4. [Solved] Randomly Unable To Log In

    By Bgines,
    • 5 replies
    • 874 views

  5. [Solved] A Record For Johnny?

    By cyborg4,   
    • 1 reply
    • 971 views

  6. [Solved] Error On Heliohost

    By paladox2014,
    • 1 reply
    • 274 views

  7. Mysql Help

    By paladox2014,
    • 6 replies
    • 368 views

  8. [Solved] Stream_Socket_Enable_Crypto()

    By souravndp,
    • 1 reply
    • 273 views

  9. [Solved] 404 Url Not Found

    By erdi,
    • 2 replies
    • 172 views

  10. [Solved] Point Domain To Ns2

    By masrafas,   
    • 4 replies
    • 1.3k views

  11. Ftp Error

    By zorawar,   
    • 1 reply
    • 1.1k views

  12. [Solved] Ssh Help

    By Shesha,
    • 6 replies
    • 2.3k views

  13. [Solved] Your Hosting Account At Heliohost Has Encountered An Error During Installation

    By c3ltd,   
    • 3 replies
    • 517 views

  14. [Solved] Would It Be Possible To Have Rethinkdb Installed On My Server?

    By uhurgo,   
    • 1 reply
    • 775 views

  15. 403 Error On Simple Page Load

    By amirishere,   
    • 4 replies
    • 1.7k views
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