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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,545 topics in this forum

  1. I Can't Visit My Website Because The Ip Has Been Blocked By The Gfw

    By ozoz,   
    • 1 reply
    • 455 views

  2. Can't Create Account

    By hkm,   
    • 1 reply
    • 855 views

  3. Unable To Recve Reset Password Mail

    By sathiz93,
    • 1 reply
    • 244 views

  4. Cant Display Website

    By Max12,
    • 3 replies
    • 329 views

  5. (Help) Unable To Configure Email Client

    By f3info,
    • 1 reply
    • 973 views

  6. Server Transfer Issue

    By chinnuabhi,
    • 1 reply
    • 367 views

  7. Upgrade Heliohost Site Php And Mysql

    By paladox2014,
    • 0 replies
    • 272 views

  8. Account Creation Error

    By chinnuabhi,
    • 3 replies
    • 455 views

  9. 500 Internal Server Error

    By Blazeweb,
    • 11 replies
    • 950 views

  10. Unable To Activate Domain Using Ns2.heliohost.org

    By danval,
    • 7 replies
    • 773 views

  11. Getting Sql Error

    By Max12,
    • 0 replies
    • 190 views

  12. Not Being Able To Reset My Cpanel Password

    By Nimb,
    • 3 replies
    • 427 views

  13. Message : Ip Address Has Changed. Not Able To Log In Http://astrodpverma.com/cpanel

    By sumitprosoft,
    • 0 replies
    • 313 views

  14. Mysql On Stevie

    By paladox2014,
    • 3 replies
    • 384 views

  15. [Solved] Refreshing Cpanel Or Launching Phpmyadmin Results In A 500 Internal Server Error

    By aRadiatedN00dle,   
    • 3 replies
    • 2.7k views
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