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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. IP Range Rate Limited

    By game00,
    • 2 replies
    • 87 views

  2. Add subdomain

    By chrisohps,
    • 1 reply
    • 93 views

  3. [Solved] Add-On Domain Request

    By bitstream,
    • 1 reply
    • 78 views

  4. [Krydos] perl modules available on tommy, also on morty2

    Topic was moved to forum Escalated Requests

  5. Cannot Send Email using webmail / smtp detail

    By bahaya,
    • 7 replies
    • 189 views

  6. [Solved] Adding new domain to account

    By neonstudio,   
    • 1 reply
    • 83 views

  7. Please Add Python Modules

    By prabhatyadav2003,   
    • 1 reply
    • 108 views

  8. [Krydos] Add Python Modules

    Topic was moved to forum Escalated Requests

  9. [Solved] Regarding domain adding a new domain

    By prabhatyadav2003,   
    • 2 replies
    • 100 views

  10. [Solved] Error 502

    By sqv,
    • 1 reply
    • 90 views

  11. [Solved] Add domain

    By allstone,
    • 1 reply
    • 94 views

  12. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 73 views

  13. Transfer to Morty | now SPF, DMARC, DKIM settings fail | Please restore

    Topic was moved to forum Escalated Requests

  14. Help dkim

    Topic was moved to forum Escalated Requests

  15. VPS Shutdown without notice

    By c1tut,
    • 4 replies
    • 122 views
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