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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9958 topics in this forum

  1. Site in Internal Server Error at many days

    By bluepart,
    • 2 replies
    • 990 views

  2. [Solved] Ip Whitelist

    By DiGiTaL-CORE,
    • 2 replies
    • 669 views

  3. Donation sent, delete Johnny account, invite for Ricky/Tommy

    By appfinch,
    • 2 replies
    • 609 views

  4. [Solved] Delete account in order to create it with different server.

    By danyfarr,
    • 2 replies
    • 720 views

  5. Can you unarchive my account?

    By tealbans,
    • 2 replies
    • 636 views

  6. [Solved] SSL on Lily Server

    By paladino,
    • 2 replies
    • 943 views

  7. [Inactive] php in html file

    By adrianol,   
    • 2 replies
    • 1.5k views

  8. Gmail rejecting mails

    By tymek805,
    • 2 replies
    • 466 views

  9. Unable to create an Addon domain on Johnny server

    By seintitus,
    • 2 replies
    • 880 views

  10. [Solved] Upgrade SQL Server

    By psalmite,
    • 2 replies
    • 875 views

  11. [Solved] Password Reset

    By barakagb,
    • 2 replies
    • 530 views

  12. [Solved] Wiping account and starting over

    By davtyangarnik95,
    • 2 replies
    • 541 views

  13. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 485 views

  14. External MySQL Database

    By michaelhoffman,   
    • 2 replies
    • 433 views

  15. Can not create subdomain

    By Rory,
    • 2 replies
    • 1.4k views
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