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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,545 topics in this forum

  1. [Solved] Blocked Ip

    By melvinsa,
    • 2 replies
    • 372 views

  2. [Solved] Hacked?

    By louiseat,
    • 2 replies
    • 402 views

  3. [Solved] The response is not a valid JSON response. Message when updating pages to WP site.

    By Guest snowm,
    • 2 replies
    • 502 views

  4. Issues Adding A Domain

    By sicelo,
    • 2 replies
    • 386 views

  5. [Solved] Rename Account Forum

    By DEUS-DEI,
    • 2 replies
    • 258 views

  6. [Solved] Wipe my account and start over

    By youngoussef20,
    • 2 replies
    • 194 views

  7. Account Queued

    By jgarabot,
    • 2 replies
    • 945 views

  8. [Solved] Cannot change domain - script shows bad password

    By margarit,
    • 2 replies
    • 382 views

  9. SITE WAS UP! now its saying "HelioHost Account Queued"

    By aniroy1986,
    • 2 replies
    • 754 views

  10. cPanel Login

    By Josephine,
    • 2 replies
    • 905 views

  11. [Solved] Server screen glitch

    By joelt,
    • 2 replies
    • 408 views

  12. [Solved] Parked Domain Adding Problem.

    By felix95,   
    • 2 replies
    • 1.6k views

  13. [Solved] 500 Server Errors On Website When Logged Into Cpanel

    By stgeorge,   
    • 2 replies
    • 971 views

  14. [Solved] Parked Domain Error

    By amansubhan,   
    • 2 replies
    • 547 views

  15. [Solved] Cpanel Cannot Login

    By black.wolf,
    • 2 replies
    • 660 views
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