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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,544 topics in this forum

  1. Constant 500 Error, No Visible Explanation

    By Dtc,
    • 2 replies
    • 585 views

  2. Domain

    By apisstor,   
    • 1 reply
    • 772 views

  3. Downloaded "back-Up" Account From Stevie Server

    By wal,
    • 8 replies
    • 964 views

  4. Stevie Account Free-Up Request

    By badrihippo,
    • 8 replies
    • 1.1k views

  5. Request Deployment War

    By rvaldes,   
    • 3 replies
    • 531 views

  6. Requesting Account Deletion From Stevie

    By NamelessRumia,
    • 9 replies
    • 975 views

  7. Configure The Yandex Business Mail

    By giteshss2,   
    • 8 replies
    • 3.2k views

  8. Receiving E-Mails From Helionet.org, But Not Heliohost.org

    By opieantc,
    • 14 replies
    • 1.8k views

  9. Subdomain Will Point To Another Website

    By MauroF,
    • 3 replies
    • 513 views

  10. Restore Full Website Backup

    By heliomem,
    • 1 reply
    • 472 views

  11. Move To Tommy?

    By thc8,
    • 3 replies
    • 422 views

  12. Email Account Conflict

    By heliomem,
    • 5 replies
    • 745 views

  13. New Add-On Domain Throwing Internal Server Error

    By bdistler,
    • 2 replies
    • 600 views

  14. Remote Access To Mysql Db

    By dobmkawe,
    • 4 replies
    • 814 views

  15. Unwanted Default File Permissions

    By robev,
    • 6 replies
    • 1.3k views
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