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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9956 topics in this forum

  1. [Solved] Deploy War File Request

    By bugrepor,
    • 3 replies
    • 827 views

  2. [Solved] Cannot Log In

    By heliomember,
    • 3 replies
    • 1.1k views

  3. [Solved] Domain Change Requested

    By Soumikbhat,
    • 3 replies
    • 1.2k views

  4. [Solved] Tommy Invite

    By Guest battistini,
    • 3 replies
    • 682 views

  5. [Solved] what is heliohost DNS?

    By penyair,
    • 3 replies
    • 10.5k views

  6. Account Suspended - Can't Reactivare It!

    By Guest SalvatoreG,
    • 3 replies
    • 826 views

  7. [Solved] Sub-Domain Error

    By aljunaidi,
    • 3 replies
    • 894 views

  8. Laravel installation issues

    By xcrow,
    • 3 replies
    • 734 views

  9. [SOLVED] Cannot reset password for cpanel

    By MALDATA2,
    • 3 replies
    • 1.1k views

  10. Move Stevie To Tommy

    By Pon Raju,   
    • 3 replies
    • 633 views

  11. [Solved] Is Hotlink Protection Causing Internal Server Errors?

    By lorenzol,   
    • 3 replies
    • 1.1k views

  12. [Solved] Kicked out of Plesk

    By marckeeley,
    • 3 replies
    • 1.1k views

  13. [Solved] Website reactivation request

    By marcodalcanto,
    • 3 replies
    • 481 views

  14. Name Server Issue

    By Upendran,
    • 3 replies
    • 2.3k views

  15. I can't access my Account

    By unlink,
    • 3 replies
    • 1.3k views
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