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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,794 topics in this forum

  1. [Solved] Is there an ETA for Tommy yet

    By azmender22,   
    • 3 replies
    • 1.2k views

  2. Move back to tommy

    By mrj,
    • 2 replies
    • 755 views
    • Guest
    • Guest

  3. [Solved] Move Back To Tommy

    By trrp,
    • 1 reply
    • 719 views
    • Guest
    • Guest

  4. Im moving back! Yay!

    By Guest snowm,
    • 4 replies
    • 802 views
    • Guest
    • Guest

  5. Reinvite to tommy.

    By cmh,
    • 1 reply
    • 668 views

  6. [Solved] My account is suspended. Please help me reactivate if possible.

    By patents,
    • 2 replies
    • 960 views

  7. My account is suspended. Please help

    By intelex,
    • 2 replies
    • 690 views

  8. database access

    By heliomember,
    • 4 replies
    • 1k views

  9. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 1.2k views

  10. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 661 views
    • mrj
    • mrj

  11. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 1.3k views
    • Guest
    • Guest

  12. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 458 views
    • Guest
    • Guest

  13. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 1k views

  14. Backup needed for panther2, seems to be lost

    By Guest snowm,
    • 3 replies
    • 673 views

  15. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 687 views
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