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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,934 topics in this forum

  1. Invalid login

    By yusuf7f,
    • 2 replies
    • 617 views

  2. [Solved] Can't delete my johnny account

    By serra19,
    • 4 replies
    • 877 views

  3. Server migration

    By aquaali,
    • 3 replies
    • 655 views

  4. Request to unarchive the suspended account !

    By avash,   
    • 1 reply
    • 407 views

  5. Cannot access my account on heliohost.org

    By gaajr2,
    • 4 replies
    • 623 views

  6. I Had An Old Account On Stevie

    By sdk,
    • 2 replies
    • 681 views

  7. Keep username and domain name from Johnny

    By kayn,
    • 6 replies
    • 675 views

  8. AutoSSL logs request

    By cprn,   
    • 2 replies
    • 1.2k views

  9. Move to another server

    By espdiego,
    • 4 replies
    • 871 views

  10. 500 Problem

    By HarryAnnies,
    • 3 replies
    • 532 views

  11. [Solved] Requested change to primary domain (believe correctly) -> No result a week later

    By webdevsemo,
    • 3 replies
    • 525 views

  12. [Solved] Creating an IPv6 HTTP Tunnel

    By Guest warinca,
    • 2 replies
    • 978 views

  13. [Solved] how I change my default PHP Version from 5.6.31 to 7.0 once and forever if I can't do this for me

    By nemo1,
    • 1 reply
    • 564 views

  14. [Solved] This site can’t be reached

    By syco09,
    • 4 replies
    • 603 views

  15. Request: Change username

    By etilk,   
    • 8 replies
    • 1.3k views
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