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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,504 topics in this forum

  1. [Solved] DNS-Problem with Nameserver ns2.heliohost.org

    By dl5ark1,
    • 5 replies
    • 1.3k views

  2. Tommy Server - Account Offline

    By jmccrary,
    • 2 replies
    • 744 views

  3. [Solved] 500 Internal Server Error with SSL notification

    By roguitar,   
    • 14 replies
    • 3.1k views

  4. Temp move panther1 to johnny (for now, will move back to ricky)

    By Guest snowm,
    • 2 replies
    • 539 views

  5. [Solved] engorgpk : Need Tommy invitation

    By engorgpk,
    • 5 replies
    • 853 views
    • Guest
    • Guest

  6. DTL Block and Extend Tags

    By Agrajag,
    • 2 replies
    • 841 views

  7. [Solved] Account issue

    By PF4Public,
    • 11 replies
    • 1.8k views

  8. [Solved] Ricky down

    By dl5ark1,
    • 9 replies
    • 1.2k views

  9. [Solved] Ricky status 1 2

    By jbbdude,
    • 15 replies
    • 2.3k views

  10. [Solved] Tommy account

    By matyka,
    • 2 replies
    • 686 views

  11. Move my account from Johnny to Tommy

    By rkaasi,
    • 4 replies
    • 849 views

  12. [Pending] Account deleted, need backup of MySql Database

    By mdiary,
    • 2 replies
    • 706 views

  13. [Solved] Tommy Backup

    By PCBSunbird,   
    • 10 replies
    • 1.8k views

  14. [Solved] [DNS] Ricky Invite request

    By vnsmes,
    • 5 replies
    • 1k views

  15. [Solved] Can I Do Anything to Get my Page Up?

    By lgpchelp,
    • 1 reply
    • 540 views
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