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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,987 topics in this forum

  1. [Solved] Is it possible to regain my Tommy Account?

    By omarion6,
    • 6 replies
    • 508 views

  2. [Solved] I cannot log into FTP server, and my site does not work.

    By gwd,
    • 1 reply
    • 534 views

  3. Anti Abuse Headers :(

    By kippmana,
    • 1 reply
    • 2.2k views

  4. [Solved] I Want To Change My Default Domain

    By charith7788,   
    • 6 replies
    • 1.5k views

  5. Not able to create new account

    By danyfarr,
    • 2 replies
    • 453 views

  6. [Solved] Move To Tommy

    By hillax,
    • 6 replies
    • 712 views

  7. Heliohost doesn’t know that I login in the last month.

    By Guest alme,
    • 2 replies
    • 441 views
    • Guest
    • Guest

  8. [Solved] Server move request: to Tommy

    By donovanh,
    • 2 replies
    • 361 views

  9. [Solved] Internal Server Error [PHP]

    By fastsport,
    • 3 replies
    • 454 views

  10. internal server error

    By softlab,   
    • 1 reply
    • 825 views

  11. I cant connect to postgresql database remotely

    By armandoj,   
    • 2 replies
    • 1.1k views

  12. My domain doesnt redirect to my host user..

    By blackps,
    • 2 replies
    • 446 views

  13. [Solved] Server move request: to Tommy

    By schmittie,   
    • 2 replies
    • 881 views

  14. [Solved] Lost my cPanel access due to G-Auth. reset

    By rajdis,   
    • 2 replies
    • 461 views

  15. [Solved] Server move request

    By Guest hhradio,
    • 2 replies
    • 390 views
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