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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. ERR_NAME_NOT_RESOLVED when trying to access a subdomain

    By Dtc,
    • 2 replies
    • 545 views

  2. Parked domains

    By hillax,
    • 1 reply
    • 386 views

  3. i have domain but need free space how

    By alein,
    • 14 replies
    • 1.4k views

  4. [Solved] Is it possible to regain my Tommy Account?

    By omarion6,
    • 6 replies
    • 428 views

  5. [Solved] I cannot log into FTP server, and my site does not work.

    By gwd,
    • 1 reply
    • 445 views

  6. Anti Abuse Headers :(

    By kippmana,
    • 1 reply
    • 2.1k views

  7. [Solved] I Want To Change My Default Domain

    By charith7788,   
    • 6 replies
    • 1.4k views

  8. Not able to create new account

    By danyfarr,
    • 2 replies
    • 384 views

  9. [Solved] Move To Tommy

    By hillax,
    • 6 replies
    • 616 views

  10. Heliohost doesn’t know that I login in the last month.

    By Guest alme,
    • 2 replies
    • 357 views
    • Guest
    • Guest

  11. [Solved] Server move request: to Tommy

    By donovanh,
    • 2 replies
    • 289 views

  12. [Solved] Internal Server Error [PHP]

    By fastsport,
    • 3 replies
    • 373 views

  13. internal server error

    By softlab,   
    • 1 reply
    • 750 views

  14. I cant connect to postgresql database remotely

    By armandoj,   
    • 2 replies
    • 1k views

  15. My domain doesnt redirect to my host user..

    By blackps,
    • 2 replies
    • 366 views
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