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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,543 topics in this forum

  1. [Solved] can't add old domains to new account ("already exists in the Apache configuration.")

    By Hitmaker,
    • 5 replies
    • 586 views

  2. [Solved] Archived account's backup

    By mtpews,
    • 1 reply
    • 354 views

  3. Mail POP not responding...

    By skully,
    • 2 replies
    • 482 views

  4. domains not working

    By gadgetcc2,
    • 1 reply
    • 397 views

  5. [Solved] Domain not working

    By gadgetcc2,
    • 4 replies
    • 514 views

  6. [Solved] Domain change request

    By biggd,
    • 2 replies
    • 312 views

  7. install file delected in public_html

    By brasil,
    • 13 replies
    • 1k views

  8. Cannot Login to my HelioHost Account

    By pctips,   
    • 9 replies
    • 2.4k views

  9. SSL notes on Tommy

    By patrick8,
    • 3 replies
    • 1.2k views

  10. site unreachable

    By softlab,   
    • 3 replies
    • 2.5k views

  11. Cannot delete my account

    By gaorui84,
    • 1 reply
    • 233 views

  12. Tomcat

    By thmuelle,
    • 1 reply
    • 467 views

  13. [Solved] Unblock my Ip please

    By tssinfo,   
    • 1 reply
    • 621 views

  14. Please delete my account

    By netorube,
    • 1 reply
    • 275 views

  15. [Solved] Please remove previous DNS entrie for industryus.ca

    By industry,
    • 1 reply
    • 385 views
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