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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9943 topics in this forum

  1. https://heliohost.org/home/support/scripts/domain gives 404

    By eli_host,
    • 1 reply
    • 498 views

  2. [Solved] password recovery

    By labfica,
    • 5 replies
    • 1.4k views

  3. [Solved] Password reset

    By torels2,
    • 1 reply
    • 659 views

  4. [Solved] Add an additional domain

    By aliffarzanzim,
    • 1 reply
    • 717 views

  5. [Solved] Please change me the main domain

    By celestatone,
    • 1 reply
    • 625 views

  6. [Solved] Please reset my password

    By asterwind,
    • 1 reply
    • 489 views

  7. Add New Domain

    By zwx,
    • 1 reply
    • 612 views

  8. [Solved] Password reset

    By pkateel1,
    • 1 reply
    • 459 views

  9. Keep getting 500 error but nothing in the logs

    By Terru Ku,
    • 5 replies
    • 840 views

  10. username is hasnaa2000

    By hasnaa,
    • 1 reply
    • 437 views

  11. [Solved] Change Main Domain

    By Spearks,
    • 1 reply
    • 495 views

  12. [Solved] Account reset

    By bartekbo,
    • 3 replies
    • 663 views

  13. [Solved] Question about the Johnny invitation

    By sagnik,
    • 6 replies
    • 851 views

  14. [Solved] Deleting Account

    By yumi,
    • 5 replies
    • 781 views

  15. [Solved] Unable to recreate wiped account

    By jljcksn,
    • 2 replies
    • 511 views
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