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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. Increase Storage

    By vicente,
    • 3 replies
    • 701 views

  2. [Solved] Plesk Default Page

    By Ookma-Kyi,
    • 2 replies
    • 737 views

  3. Add new subdomain

    By leojiang,
    • 1 reply
    • 535 views

  4. [Solved] Asking domain

    By Aymo,
    • 1 reply
    • 695 views

  5. [Solved] Add domain

    By minihoot,
    • 1 reply
    • 675 views

  6. [Solved] add one.wpot.top domain to weyony

    By weyony,
    • 1 reply
    • 619 views

  7. Delete a HelioHost account I had, but neglected.

    By scientistgray,
    • 1 reply
    • 650 views

  8. [Solved] Add domain

    By scientistgray,
    • 1 reply
    • 760 views

  9. Request to Change Main Domain - Username: zeb

    By zeb,
    • 1 reply
    • 537 views

  10. add mystie.is-a.dev to realvanyek

    By realvanyek,
    • 1 reply
    • 694 views

  11. domain name address wrong

    By mauriciohincapiediaz,
    • 1 reply
    • 534 views

  12. [Solved] problem with dns

    By mauriciohincapiediaz,
    • 4 replies
    • 720 views

  13. [Solved] change domain

    By mauriciohincapiediaz,
    • 1 reply
    • 546 views

  14. [Solved] request adding an additional domain: nmpa.ually.cn

    By ually,
    • 1 reply
    • 557 views

  15. [Solved] Add domain

    By mauriciohincapiediaz,
    • 1 reply
    • 596 views
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