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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. [Inactive] Error while connecting to MySQL

    By ortez16,   
    • 1 reply
    • 1.3k views

  2. [Inactive] Error Whilst Sending Mail (Smtp Error 451)

    By baxter,
    • 1 reply
    • 755 views

  3. [Inactive] Error: nginx restart failed

    By kbp2025,
    • 2 replies
    • 160 views

  4. [Inactive] Flask error [.htaccess ?]

    By nutra,
    • 10 replies
    • 1.8k views

  5. [Inactive] Flask Setup

    By kbraj,
    • 1 reply
    • 919 views

  6. [Inactive] Free SSL certificate

    By iffatsh,   
    • 2 replies
    • 1.3k views

  7. [Inactive] Ftps (Ftp + Tls)

    By mazix,   
    • 9 replies
    • 1.8k views

  8. [Inactive] Get some more Disk Usage Space

    By skt,   
    • 6 replies
    • 1.3k views

  9. [Inactive] Git access

    By dahuhunter,   
    • 3 replies
    • 3.1k views

  10. [Inactive] H2 database

    By J823,
    • 1 reply
    • 688 views

  11. [Inactive] Have 2 Problems Please Help Me

    By geran34,
    • 5 replies
    • 1.3k views

  12. [Inactive] Having a problem installing Xenforo using Heliohost's MySQL database

    By guntxjak,
    • 3 replies
    • 1k views

  13. [Inactive] Help

    By mottomate,
    • 2 replies
    • 201 views

  14. [Inactive] Help I Beseech You Please

    By tweakson,   
    • 1 reply
    • 742 views

  15. [Inactive] Help To Get Hotmail Domains Working

    By jefry352,
    • 3 replies
    • 836 views
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