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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. start from scratch

    By stywerty,
    • 1 reply
    • 478 views

  2. [Solved] Reset my account

    By itskusum,   
    • 1 reply
    • 608 views

  3. [Solved] Request to Change Domain Name

    By matinmahzad,
    • 1 reply
    • 408 views

  4. [Solved] Request to Set Up SPF and DKIM Records for xxxx.heliohost.us

    By majds,
    • 1 reply
    • 497 views

  5. [Solved] Node.js not working even after 2 hours of enabling

    By majds,   
    • 1 reply
    • 662 views

  6. [Solved] domain name add

    By cloudworknepal,   
    • 1 reply
    • 467 views

  7. delete account

    By adnangobeljic997,   
    • 1 reply
    • 415 views

  8. [Solved] reset my account, wipe out all old data and start fresh

    By majds,
    • 1 reply
    • 415 views

  9. supression

    By spectro,
    • 1 reply
    • 404 views

  10. [Solved] Add domain

    By dramadan,
    • 1 reply
    • 467 views

  11. [Solved] Change Document Root Path

    By dramadan,
    • 1 reply
    • 601 views

  12. [Solved] Addon Domain request

    By manhojoung,   
    • 2 replies
    • 524 views

  13. [Solved] Wipe my account

    By juan4558,
    • 1 reply
    • 510 views

  14. Upload database

    By microlinegr,
    • 1 reply
    • 429 views

  15. [Solved] Lets Encrypt doesn't cover my webmail access

    By matyka,
    • 1 reply
    • 588 views
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