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Glad you got it working. Like Wolstech said you need to keep an eye on your load. Over the last 8 hours you're already at 60% of your daily CPU limit, and 24% of your memory limit.

What VPS number are you, or what is your IPv4?

I already responded to this on Discord, but I think the Wordpress install is interfering with cgi-bin working. I moved the Python script to httpdocs instead of httpdocs/cgi-bin and it works fine there. Let us know if you would like to proceed with the account reset.

Thanks guys! ❤️

It's okay, I ended up putting it online. Thank you and sorry for the inconvenience.

Krydos may be able to assist with this.

Krydos may be able to do this for you. I wouldn't be surprised if the execution time is an issue as well restoring a backup like that (we've been known to temporarily raise it for installs like this, but it would need to be reduced again after installation).

PHP version 8.1.27. Wordpress with elementor and Astra.

Lost access to my email and trying to reset root password for my vps

I'm not sure what is going on here...it looks like Apache is looking for the file in the wrong place. The folder /var/www doesn't exist on a Plesk server, it should be /home/<domain>/httpdocs From your logs: GET /cgi-bin/test.py HTTP/1.0 AH01264: script not found or unable to stat: /var/www/cgi-bin/test.py Krydos will need to investigate.

Remote access enabled. host=65.19.141.77 port=5432 username=kyael_admin dbname=kyael_inhouses password=<set in Plesk>

Unsuspended

This support request is being escalated to our root admins.

Hi all, I've read on the forum that it's possible to allow remote access on our PostgreSQL databases. Sorry if this is the wrong place to post, I couldn't find where the requests were originally posted. host=65.19.141.77 port=5432 username=kyael_admin dbname=kyael_inhouses Thanks! Richard

Hi there, yesterday Krydos gave me some good advice on avoiding the high load in the future, I'll implement this. The topic was marked as "solved". That is why I am opening a new topic. My account is still suspended (I guess you forgot to reactivate). Can you please reactivate? I'll implement the changes asap and hope it helps. Thanks, Jochen

I followed the instructions mentioned on https://wiki.helionet.org/tutorials/python But still my page shows 404 Please guide what am i missing or doing wrong Thanks

What version of PHP are you using? Also, be aware that WP often results in load suspensions due to its poor design, especially if your site uses plugins. Sites using elementor, woocommerce, or wordfence are extremely prone to suspension for load, but other extensions can cause it as well. We've even seen vanilla WP get suspended because it's really inefficiently written. Please be mindful of your load when using WP. You can monitor it here: https://heliohost.org/dashboard/load/

@MoneyBroz If he donates now through the tommy option on the signup page, it should just send the invite automatically since you deleted his account. The manual verification and invite is only needed if the user currently has a Johnny account when they donate.

Ok, thanks a lot. I think I already found some code to use a pidfile to check if it is running and also to kill.

Good morning. I want to import a 250MB backup with all in one wp migration on Wordpress and the limit is 50MB. Can you increase this limit so that I can import the backup. THANKS

Yep, at the time of your suspension there were 5 readMeter.py running. Just have the new readMeter.py file check for already running instances of itself and kill them if they exist.

Account deleted. Make sure to post the transaction ID if you donate for the tommy account so we can verify it.

I was wondering if someone could delete my hosting account, as I want to create a new one with a different username, and I want to use tommy, so I was going to donate the $1 and get an invite.

Added

Deleted. Thank you for using heliohost.