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If it's a demo, that's fine, but it needs to either be: Clearly marked as a demo meant for testing/fake info (e.g. "FOR DEMONSTRATION ONLY - DO NOT ENTER ANY REAL INFO INTO THIS SITE") if the site is available to the public, OR you can password-protect it so it's only visible to those who are supposed to review the demo. (Note if you decide to use the password options in Plesk to secure it, they can up to take 2 hours to go into effect) Please make one of the changes above (either a clear notice on all pages, or add password protection so it isn't public) within 24 hours. Failure to do so will result in resuspension. Unsuspended. It may take a few minutes to let you log in again, and the domain can take up to 2 hours to start working.

Our platform does not process or store any real funds. The Stripe integration is operating in demo mode and uses test card numbers issued by Stripe, meaning no actual transactions occur. Additionally, our connection to Teller.io is configured as a sandbox environment, so any financial data displayed is entirely simulated. This setup was prepared specifically for a demonstration with a prospective investor, who was clearly informed that all functionality shown was for demo purposes only.

Ok, I'm sorry for my mess, it won't repeat ever. Thanks for the support!!

It was suspended specifically because you set a job to run every 5 minutes to start your bot. This is not a recommended or supported way to do this. The bot itself was perfectly fine and caused basically no load...just start it once (manually) and let it run and do its thing. Stop and restart whenever you update the code. It is best practice to not run a script every few minutes to start it over and over, as doing so causes tons of load (using shell commands is load-heavy, so running them repeatedly just wastes your daily CPU allotment, this is one of a few reasons why exec is disabled for PHP via Apache). Please do not do this again. The recommended ways to start and stop a bot can be seen here (this article is for discord but the concepts apply to other Python-based bots as well): https://wiki.helionet.org/Discord_Bot#Starting_and_Stopping_Your_Bot I've deleted the scheduled task and unsuspended you. It may take a few minutes before you can log in again.

From our terms of service: Can you explain how your site complies with this condition? (If it's a demo, it needs to be clearly marked that it is a visual demonstration and does not actually accept money or provide any services).

my heliohost VPS ip is 216.218.216.167 i experience connectivity issues such that it's very difficult to work on the code, or update existing sites etc. I recently donated as part of request to upgrade RAM, and everything was super sweet after. i'm constantly trying to tweak it to run better, and removing unnecessary stuf etc. But today, i haven't been able to do anything, and even the sites aren't showing. i put them in Devt mode on CloudFlare, so it's not their cachine AFAIK. see attached. i see that page more often that i want to. please advise. best regards,

Hello HelioNet team. my account for nobi-finance.helioho.st was suspended, and I would like for my account to be unsuspended please. This is a platform mockup for our Company, Nobi Finance, and is not breaking any rules as it is not for commercial use as it is a demo. Thank you, Brandon. Chief Executive Officer at Nobi Financial. https://nobi-mobile.com/Brandon

I don't know what happened, last time i've checked the load, storage, everything was under control. I really don't know what happened. If I only could check the logs to see whats going on I'll fix it right on time. Also, I will stop all current apps and make them not running, to prevent the problem until I fix it.

You're suspended for excessive load caused by overuse/misuse of cronjobs (scheduled tasks). Can you explain why this might be and how you plan to fix it?

Dear HelioHost Support Team, I am writing to kindly request the reactivation of my hosting account, which has been suspended. I did not receive any prior notification or email explaining the reason for the suspension. My account details are as follows: Username: santaninha Domain: https://santaninha.helioho.st/ Email associated with the account: joelrccosta@gmail.com Server: Johnny I was not aware of any violation of HelioHost's Terms of Service. My account hosts a personal project for learning and development purposes, and I have always intended to comply with all platform guidelines. If the suspension was caused by any policy issue, I am willing to review and adjust my setup to ensure full compliance going forward. I kindly ask that you review my case and, if possible, reactivate my account. I am available to provide any additional information needed. Thank you very much for your time and support. Sincerely, Joel Rocha

Subdomain added. I also went ahead and changed the main domain for you. Both can take up to 2 hours to start working. You can also download a backup before the change at https://heliohost.org/backup

Hello, this is a request for a new subdomain addition to my account main domain amaljunior002.helioho.st new subdomain api.moshsoftwares.helioho.st Lastly i would also like to enquire if my main domain name could be changed from amaljunior002.helioho.st to to something more generic (moshsoftwares.helioho.st) Thank you

Looks good. I canceled your broken subscription, and linked the new subscription to your VPS. You should have received an invoice for the payment, and your expiration date is now 2026-09-18. Stripe should try to automatically bill for another $41.85 on that date. If it fails for some reason we'll email you. Thanks!

Alright, I just paid.

Subdomain added. It can take up to 2 hours to start working.

Hello, I need a new subdomain for my current main domain medicine.helioho.st Is it possible to add this new one: api.medicine.helioho.st Thank you very much

Here you go https://buy.stripe.com/14A14p4ZE5cjb3zdcVco00h

This support request is being escalated to our VPS admins.

Users cannot yet add domains on their own, but staff can add domains for you. Please let us know the full domain name you want added, including the top-level domain (TLD). If you're using HelioHost's domains, let us know if you want the helioho.st or heliohost.us ending. If you've purchased a custom domain, make sure you let us know the domain including if it's a .com, .net, etc. You can read more about addon domains here: https://wiki.helionet.org/Addon_Domains

See https://helionet.org/index/topic/67256-account-unsuspension/?do=getNewComment

Hi! Sorry for being 5 days late, but I would like to renew VPS66 for 6 months. I can’t use PayPal so is there another way I can pay?

Account rushi1819 has been unsuspended. It may take a few minutes before you can login again, the domains can take up to two hours to start working.

Hello, I need to create a domain.

I accidentally created two accounts. I didn’t know the rule. I will only use one account. Please unsuspend my account.

I accidentally created two accounts. I didn’t know the rule. I will only use one account. Please unsuspend my account.