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You're welcome Thanks for using our service!

Domains cannot be renamed but rather have to be removed and re-added, which will delete the content associated with them. Is this OK? It doesn't look like we have any current banners that can be used for promoting our service. We used to have a whole bunch over here, but the links are long since dead (there are a few on page 3 that MoneyBroz re-posted recently that still work, but they're a non-standard size of 210x91). I'll ask in a staff channel for you to see if there's any other options, and you're also welcome to create one and share it for others to use

Domain added. It can take up to 2 hours to function.

Then we'll just leave yours unsuspended. We're looking into a human-review-based process to avoid this going forward, because the automated multiple account detections have excessive false positive rates. Sorry about the hassle and enjoy your account

No isn't mine

Since the other account is still suspended in this matched pair, I'll just unsuspend it for you instead. Is the other account yours? The other account is on Tommy. If this is yours, we can combine them so the disk space and both domains are on one account. Unsuspended.

Ok can i ask for a refund ?

Domain added.

You were suspended for creating multiple accounts, which is against our terms of service. You can only choose to keep one account, the rest will remain suspended.

Hello, My account appears to be suspended or queued, and I would like to understand why. I am the only person who uses this account, but I sometimes log in from different locations — my workplace and my home — which might have caused this situation. Here is the requested information: a. HelioHost username: gervaiscrepin b. Server: Tommy c. Main domain: https://suspended-domain.ne Could you please check my account and let me know the reason for the suspension? I’d also like to know what steps I should follow to get it reactivated. Thank you very much for your time and assistance.

Also This Account 'deltaforcemods' was created to send this support ticket for my Main account vihaanshah

My Username Is - vihaanshah i would Like to Add Another Domain For my account. deltaforcemods.heliohost.us Please add This Domain For me because I Need It Urgently Regards

Yes, please, can you also disable automatic backups?

Hiya, Hosting noob here — I believe I'm supposed to request the addition of a domain I've registered, in order to have it correctly resolve at HelioHost? My username is Dddddecorating, and the domain to add is: dddddecorating.com The nameservers have been updated at my registrar's admin—is there anything else I need to do here on the HelioHost end (besides upload files) to properly point traffic to the domain? Thanks!

Yeah. It works now. Thank You. The login credentials. Are they same as VPS login ?

Does this work?

Excellent!!! Thank You.

I've made that change for you, it'll take effect in a little over an hour. As for banners in the sizes you listed, I don't know if we have any that fit those resolutions exactly, but there are some samples in our Discord and in this thread.

Dear Heliohost crew, I needed VPS closer geographically, that is, in Europe, and currently don't need a service in USA. Thank you for being my first provider, thanks to you I was able to host stuff for myself and friends. Until next time

my username is inw Please rename widgets-external.shoptions.net to external.shoptions.net Also send a 320x50, 300x600, 300x250 and 728x90 HelioNet banner. Thank You

Should I open a new ticket to have widgets-external.shoptions.net renamed to external.shoptions.net

Also send me a 320x50, 300x250, 300x600 and 728x90 banner so I can run it on my websites

I meant widgets-external.shoptions.net to external.shoptions.net

Thanks So Much. Could you rename widgets.external.shoptions.net to external.shoptions.net

Domains added. it can take up to 2 hours for them to start working. You can also download a backup of your account before the domains above were removed at https://heliohost.org/backup