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It may work for you, but just to note for others, our officially recommended configuration is to use the server hostname (tommy.heliohost.org in your case) for IMAP/SMTP in a mail client as well as for MX records. Doing this eliminates the need for custom mail certificates, bypasses cloudflare proxies without extra records, and improves compatibility (the mail server identifies itself to others as tommy.heliohost.org, some clients do not like it if the server identity and the domain used to reach it don't match).

I have solved the issue, and I am just documenting here so that if anyone with similar problem can find the solution. my domain name urbanshed.in was proxied by cloudflare that is why it was not working. I created another A record with mail.[mydomain] to my server (not proxied dns only) MX records changed to [mydomain] mail.[mydomain] reissue SSL certificates from plesk interface so that it covers my newly added mail.[mydomain] thanks everyone for the help.

Here are some helpful tips for getting a free account. You are also welcome to join the Tommy server for $2, which is guaranteed.

yes i have re-enabled it, i can wait for some time for webmail but login to mail client is giving me errors (thunderbird and outlook) my mxrecord was setup to cloudflare email routing, i have disabled it and added a new mx record to [mydomain] i have added dmarc, spf and dkim on cloudflare but still no luck in logging via mail client.

Every time the countdown ends, it resets and you cannot register with Johnny.

For webmail, did you reenable it? Back in May it was disabled globally to fix 503 server errors.

Things that I have already done: 1) I added the records in cloudflare for DMARC, SPF, and DKIM as well. 2) my A record urbanshed.in is set to ip address of the tommy server (website is working fine). 3) I have created mail account with name admin@urbanshed.in and I have completed the setup. Problems: 1) I have setup the webmail option as well, but on webmail. a page is opening with webmail.urbanshed.in and it is showing an error. (i have attached the jpg) 2) I am setting up mail server client (Thunderbird and Outlook) both are having connection issue and unable to connect. (i have attached the jpg) I have tried Manual setup as well (i have attached the jpg) I must be missing something, please help me to make this work.

Okay great I think those modules should work, thanks for the quick and helpful reply

Modules designed for mysql work with mariadb databases, and we have a few different mysql modules already installed on Tommy. The full list of modules can be seen here for 3.12 on Tommy: https://krydos1.heliohost.org/pyinfo/info3.12.py Is there a specific reason you need this one vs. the mysql ones already installed? If you do need this specific one, let me know and we'll see about getting it installed.

Hi, I'm trying to access my MariaDB database inside of python but to do so I would need the MariaDB module. Could you please install this for me? My server is: dylanlewis11.helioho.st My account username is dylanlewis11 Thank you

You could either contact PayPal support and see what they have to say about it, or you can use this Stripe link to try to pay again https://buy.stripe.com/6oU7sNcs6207fjP1udco009 I understand that the Stripe link says $2 and the dashboard says $1, but the dashboard will be updated to the new pricing soon anyways, and I don't want to create a $1 Stripe link that will only be used once and then deleted in a week or whatever.

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The account celesetatone1 looks like it's already been reset. We can't add domains to accounts until after you recreate the account. Please check your email for a link to finish the reset and create the new account. Once that's completed, let us know and we'll add the domain for you

Hi. Please reset my account to its default settings and add a domain name. Domin celestat.site acc celestatone1

This support request is being escalated to our root admins who can look into this further for you.

Hi there, I am upgrading my account to Tommy server. I proceeded to pay using my virtual card, it got refunded so I used my debit card instead, the money got refunded again. I did it multiple times, but it keeps repeating.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please reset account stephenw.

Soo as it turns out, on Jonny you can safely place your .env file in the root of your app and the server will automatically prevent it from being served to a client. for this sample project, the path is load_dotenv("/home/dkobrin.helioho.st/flask.dkobrin.helioho.st/MyNewFlaskApp/.env") as an extra layer of safety I am also adding the following to my .htaccess file instructing Apache to deny requests for .env files #hide .env files from http access <FilesMatch ".env"> Order allow,deny Deny from all </FilesMatch>

I would like to stop using code hosting on github. I moved to codeberg, some of my private git repos are on github. unfortunately, codeberg won't allow private repositories based on their TOS, only some exclusions for small files like personal notes, .env files, etc. codeberg is focused only for open-source projects. so, what im planning now is to store private git repositories only on my local machine. but transferring changes to heliohost using filezilla is hassle because some files are not syncing properly, like you need to transfer each and every file unlike git which is better to transfer files and you'll be assured that files in local and remote are in-sync properly. however, that would be a problem then. I'd like to use Git but at the same time, I won't like to use online code hostings especially github for private repositories.

The module smtplib is a default module that is present in all Python installs, and doesn't need to be requested.

This support request is being escalated to our root admins who can set this up for you. 🙂

Username: dylanlewis11 My server: dylanlewis11.helioho.st I need smtplib module please. I'm running python 3.12 on a Tommy server. Thank you.

For SPF, use this (leave the name field blank, use this as value): "v=spf1 include:tommy.heliohost.org ~all" For DMARC, enter the name as _dmarc, and use this value: "v=DMARC1; p=quarantine" For DKIM, the record needs to be generated in Plesk under the mail settings as its unique to each user. Turn it on, apply the settings, then click the ? next to the DKIM settings and it will show you the correct records to use.