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Can you just help me to change display name for my helionet account, if possible. Because I though it might be my name and I have created, I want to change it.

Yes the invite was sent

Have you send the invite, also please hide my email id in forum after sending invite.

You will be able to set this yourself once you receive the invite

Send me Invite on <removed>. Please hide my email id after you see. If available give me username : vivekverma for my heliohost account. If Available.

It's no longer possible to move cPanel accounts as that process required the cPanel servers still be running...those were retired and deleted years ago at this point. Since it was a Tommy account, we can send an invite to a new address for you so don't have to donate for a new account, but it will be an empty account. If you want to go this route, what email address do you want the invite sent to? Without the email account attached to the backup, there is no way to recover the data unless Krydos has another way of verifying identity (I'll leave that to him). If you still had the email account, the process would be to verify via email, then download the backup and manually unpack it, request an invite for a replacement account at your new email address, and rebuild the websites on the new account using the files out of the archive.

Can you move it, if not please do me help me to change my email so further I can move. I have deleted the Google account recently(vivek72005@gmail.com). So I request you to please do help me ASAP.

That account was created on cPanel. We haven't used cPanel for years. There is no way to even restore it because it requires a cPanel server to restore it. Why didn't you move your account to Plesk when we emailed you about it on 2023-02-05?

i have deleted that google account, but i still remember my password, once you restore the account i will able to login and change email id.

What happened to the email address?

I found a 965 MB .csv file -rw-r--r--. 1 milosvtsl psacln 965M Sep 1 18:55 plastenik.csv Would you like me to delete that for you?

I need my old account access, please do restore it asap. i also have not donated $27 yet, because i was looking for my old account and when i try to login i found that i remember my id and password, so i request you to please restore my account. Once my account is restored i will donate from that account. I hope you will help me asap. Thanks You

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

i noticed that you donated $27 for a Tommy invite under another email address. as a reminder, you are only allowed to have one account so if your original account is recovered, then you would need to choose which one you would like to keep.

I still remember my password and when i enter my email and password, i get redirected to this page. Kindly help me to restore my account asap.

This support request is being escalated to our root admins.

Hello HelioHost Support, My account has been taken offline due to inactivity. I still remember my account password, but unfortunately, I no longer have access to the email address that was used to create this account. I would like to restore my account and regain access to my hosting services. Could you please guide me on how I can proceed without access to the original email? Account details: Email: vivek72005@gmail.com Server: Tommy I can verify my identity with the password or any other details required. Please help me restore my account. Thank you for your support.

You were suspended for going over the storage quota. a root admin can assist with this further. Escalating....

Dear support, I got this massage on plesk home page. Subscription was suspended. All your sites are not available. What I can do and how to get back my data and files. Thanks in advance Milos

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

My username is: kevin1001 Requesting to add domain: cloudxact.com thx~

Thanks, everything is working now.

Did you ever get a backup made? Are you ready to have Hestia installed?

Your account has been reset. Once the reset finishes, you'll receive an email with a link to set up a fresh account. Your account was well overdue for a reset anyway...it was a legacy cPanel transfer account, so the reset will not only fix your space issue from Node, it will also fix a lot of bugs The content of your old account will be available at https://heliohost.org/backup/ once the reset completes.

Plesk isn’t free and adds a substantial amount (I want to say ~$14/month, possibly more) to the cost of the VPS for the license. Also, I’m not even sure it would run on the limited memory of a mercury VPS. Most VPS users prefer something free like Hestia instead. Do you still want Plesk?