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Thank you for the quick reply today. I do not wish to rush you. Thank you for the help. If you need us to do anything for the account setup, let us know.

Apologies for the delay on this. We've been addressing an issue with Lily that occurred on Tuesday, so new accounts have been delayed. Updates applied as part of addressing that issue were finishing up overnight last night. I'll try to create your account later this evening.

Hi, I tried to install Drupal from the Softaculous link in Pdesk. I get an error stating that it needs MariaDB 10.6.0 and can only find 10.5.27 Is there an older version that works with MariaDB 10.5.27 that I can install ? Domain: andyburnton.helioho.st Server: Tommy Username: andyburnton Any help would be much appreciated as I'm new to this CMS stuff ......... Regards, Andy

Our goal is to respond to all support requests within 24 hours, but I know there have been some issues with Lily that needed to be fixed. Perhaps that is why it's taking longer than usual. It's also possible Wolstech just missed this request, so I pinged him to make sure he sees it. Sorry for the delay.

Unsuspended. it can take a few minutes to start working.

All HelioHost Staff are Volunteers Helio Networks dba HelioHost is a 501(c)(3) non-profit organization whose mission is to provide free or low cost web hosting, and all of our staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly. Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. ETA for Support Requests All HelioHost staff are unpaid volunteers, so there is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, but this can vary for multiple reasons: Time zone differences (most staff are based in North America) Real-life commitments: Work School Family For more information on ETAs (and why we do not offer them), please see: https://wiki.helionet.org/ETA

Any idea how long this will take?

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers (if you haven't already) for the domain to work.

Please, my username is "osmaralvarez6911" and I want you to add the following domain "technoitbo.site", greetings

brother i just wanted to take backup of my site i make and trying to host on helio host i feel it difficult to use helio host .like remove a folder or file is always not working, i request you to just unsuspend my account only for 2 days so that i can backup my work.

Glad to hear that you figured it out.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi team, pls help add huanhui.top to account terrywing, thx

I can access it now when I got home, I think i just had restriction on my office network

A VPS admin will be able to assist with this in the morning (i.e. in about eight to ten hours).

can I asked help for my VPS113? I cant seem to open it https://i.ibb.co/mFzXtk88/Screenshot-2025-09-04-140313.png

Your account has been reset, so you'll need to recreate it using the link sent to your email address. If you own that domain, we can certainly add it for you. We can add up to ten custom domains for you, but unless you request .heliohost.us or .helioho.st domains, you'll need to purchase one from a domain registrar.

Thanks!

You were originally suspended for possibly have more than one account, after further investigation on our end we determined that you are using a shared IP address with another user so your account has been unsuspended.

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

HelioHost Username: dwowgames Main domain: dwowgames.helioho.st EMail:- (removed) Support :- (removed) web-email:- https://webmail.dwowgames.helioho.st i'm start using github pages and just wanted to backup my data kindly re activate my account for 4 to 5 days so that i can backup my data

Oh, that would explain it. An exclusion for the shared IP has been added. Please let us know if you need anything else.

Unsuspended.

Hello HelioHost Support, Yesterday my account was working fine, but today I cannot log in anymore. I always get the message "You have entered incorrect username or password", even though I am sure that my credentials are correct. I also received the message "More Information Needed", but I confirm that I am using my account in full compliance with your terms of service. Could you please help me reactivate my account? Here are my details: Username: gonkirua586 Email: (removed) Thank you very much for your help. Best regards, Steeven

i'm on starlink. depending on the location of their point of presence which is not fixed, i may look like i'm on a vpn...