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Correct, it's our servers (specifically, the lack of integration between Plesk and our DNS) that don't support it.

I understand. Even if Let's encrypt certificate support it?

You can just ignore it. That feature is not supported.

Thanks, it works now.

Website looks like it works fine now, just needed to wait for Apache to reload. You might need to clear your browser cache if you're still seeing the 503 page.

I noticed that my certificate doesn't protects all my components: Wildcard SSL/TLS certificate *.matyka.heliohost.org Not Secured What can be done?

Hello, I had to reactivate my account ( due to heavly loaded time I hadn't logged in 30 days). Now it shows error 503 ( account status is active and I have received mail information that account was reactivated successfully) matyka.heliohost.org What to do?

Probably because SPF and DKIM aren't set up (you have to request that, it's not enabled by default)...most mail providers will just throw your email away unless those are configured. DKIM, SPF, and DMARC have been set up for the domain qiyemailset.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Try the test above, then try sending your normal emails again

Domain added. it can take up to 2 hours to start working.

Hello. I want to add my own subdomain: app.chengshil.eu.org (managed by cloudflare) Best Regards, Sam

Dear Admin, I cannot send message from my mail account admin@qiyemailset.helioho.st but can only receive. Please help Best regards

The rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-12-25.

This support request is being escalated to our VPS admins.

Escalating...

Please reinstall the OS for VPS21 Thank you

The account aqillapradisa has been unsuspended, it may take a few minutes to start working again.

I received an email that my account has been suspended. The information reads: ● Multiple family members creating an account from the same internet connection. ● Logging in from a school internet connection where another student also has an account. ● Logging in from a work internet connection where a coworker also has an account. ● Maintaining an account for someone else. I need this account because I don't have a backup of my website files. It's true that I logged in with a different account, my old account from 2023 and forgot the password. But I tried logging in again and it turned out I could still log in. Please help me recover my account with this email. I really need the files. Thank you very much. I apologize for my mistake.

Account texu has been unsuspended. It might take a few minutes to work again. If you need more than the 10 domains you already have, you can purchase a paid account here: https://heliohost.org/morty/ Each paid account is good for 10 additional domains, and is valid as long as you keep the bill paid. Creating another account that is not on Morty will result in a ban.

Hello, Thank you for the clarification and for giving me the opportunity to respond. I understand why my actions looked suspicious, and I want to give a clear and honest explanation. First, I apologize sincerely for the confusion and for creating extra accounts. I did not intend to violate any HelioHost rules. The truth is: I created my first account normally. When I faced issues adding subdomains, I thought the problem was due to a setup mistake on my side. Because of this misunderstanding, I created additional accounts using different emails, thinking it would fix the issue. This was a mistake — not an attempt to bypass rules or take advantage of your system. I was not fully aware that having multiple accounts was against policy, and once I realized, the damage was already done. Regarding the identical requests: Yes, they look similar because I copy–pasted my request while trying to fix the same problem from different accounts. I now fully understand that this was the wrong approach. I want to assure you that: I have no intention of abusing the service. I will use only one account moving forward. I will not create any new accounts again. I appreciate HelioHost’s free service and I do not want to lose it permanently. I respectfully request one last chance. I am ready to follow all rules strictly from now onward. Thank you for considering my explanation. I truly appreciate your time and patience.

Yet you then admit that you did exactly what you said you didn't do. Our systems are designed to easily identify people with multiple accounts specifically to prevent people from trying to take advantage of us. Can you explain why these requests are basically identical if you're supposedly only using one account? And can you explain why additional accounts were created AFTER you were already warned that you weren't allowed to do so? To us, it looks like you thought you could get away with it by trying again (and using disposable email addresses). https://helionet.org/index/topic/66298-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66294-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66305-solved-request-to-add-new-subdomains-pknlcowsheliohostus/ Once you provide an answer, we'll consider giving you one more chance. If we decide to do so, further violations will result in a permanent ban.

Domains added. it can take up to 2 hours for them to start working.

No, this is my original account. I do not use any other account except this. Right now I have not even posted anything on it. And yes, why are you closing my account? If you think that I use multiple accounts then please tell me which account I have used. Yes, I had used the first account which I had created with my own two Gmail IDs. But both my accounts were suspended, then I submitted a request, so this account of mine was unsuspended, I had signed up on this with my original Gmail ID only. And I have not created any other account, I have only one account right now and you are closing it every time. Yes, I made the first mistake by creating two accounts, that too of mine, I had created Gmail account. Please unsuspend my account.Please I am requesting you very much that you do not suspend my account and all my subdomains. Please 🙏 🥺

What link/URL are you visiting that causes you to get redirected to this page?

You're suspended for violating the multiple account policy again. This has happened twice now. Can you explain why you keep creating multiple Johnny accounts even after being told you can only have one account on Johnny?

Hello, please add new domains: primary: fabola.com.br OK add: eboli.net add: guiacontabil.com add: admfinanceiro.com Regards, Gian