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Hello HelioHost Support, Thank you for reaching out and for your work in keeping the community fair. I’d like to clarify the situation: I did not mean to violate the Terms of Service. I only logged in to another account because I was in the middle of coding and wanted to install cPanel on that account. I got careless while switching accounts and did not realize this might trigger a multiple-account warning. I have no intention of abusing the service or creating unnecessary accounts. Please keep my [specify which account you want to keep the account under this email active, as that is the one I primarily use. I sincerely apologize for any inconvenience this caused and appreciate your understanding. Thank you for your time and support. Best regards, Nathaniel Caimoso

You're welcome! I see you've also asked for the modules here so please follow that thread for updates. By the way, raising the new thread for the modules was the right thing to do. 🙂 Admins like myself can add/remove domains, but only a root admin can add Python modules, so keeping reach request for domains and modules in its own separate thread makes it easier to get the request to the right admin level who can make the changes needed.

When asking for modules to be added, please be sure to provide which version of Python you're using. You're on the Tommy server, so are you using Python 3.9 or 3.12? Please see here for more information on how to request additonal Python modules: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules

hi can you please install this python modules ["redis"] thank you

thank you can you also install this modules pls it's not there " redis"

I've made those changes for you. Please note that it may take up to 2 hours for the domain changes to take effect. Please note there is a risk of data loss when domains are removed, since the folders for the domains inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups If after a full 2 hours the newly-added domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

hi i want you to help me remove this domains [emmagoldendoodles.helioho.st,beatricemaltipoo.helioho.st,brendamaltese.helioho.st] and help me to add this domain [daniellacolecute.helioho.st]

Domain added. it can take up to 2 hours to start working.

To clarify this, you were suspended because you have your contact email address set to an address that is hosted on the account. Doing this makes it impossible to regain access to your account if you need to do something like reset your password. Normally, our process when this occurs is to quietly revert the change to the email address that was used during sign up. However, in your case the email address you used to sign up couldn't be used either as it violated the terms of service by being disposable. Please provide a valid, nondisposable, email address that is not hosted on the account, and we will update your account and unsuspend you

Hello, My username is fady. I would like to request adding a new subdomain to my account. Please add the following subdomain: https://posbb.helioho.st/ Thank you for your support! Best regards,

Looks like you were suspended for having an invalid email address, which is against our terms of service. You'd need to provide a valid email address to be unsuspended.

Hi! I noticed my account is suspended. Which means I can't login to find out what's wrong with it. So I would like to have my account restored or some other method to fix what's wrong with it or to at least figure out what the problem is.

We can certainly reset your account if you want, but when I check your site now, it loads for me: Have you tried clearing your cache? Please give that a try and if you still want a reset, please let us know.

Is it possible to reset my account and start over, i seem to have mismanaged something , and i get the "Your domain should start working in about " in a loop , ive already removed everything that was on the space and no luck username is jeroenhoefkens (domain is registered at combell.be and is hoefkens.net, that works afaik )

Generally we require people to request forum account deletion by logging in to the forum account you want deleted and making a post like "delete this forum account, please". The reason for this is so people can't just request deletion of random other people's forum accounts. For instance, Krydos says, "Delete my extra MoneyBroz forum account that I no longer have access to." Why don't you have access to that forum account anymore? Have you tried resetting the password?

Domains added. it can take up to 2 hours to start working. a root admin can delete the old forum account for you.

Hi. How are you? I need to add dudaflor.com and dudaflores.com to my account. I dont have access to my old account (mel2023) for HelioNet/HelioHost, so you can delete it My new username is: dudaflores Thank you,

Domain test2.helioho.st has been added. It can take up to 2 hours to work. Note that there is a limit of 10 domains per person, you're now using 9.

Deleted. Thank you for using HelioHost.

Hello, I would like to have both my HelioNet and HelioHost accounts (under the same username) deleted, since I am no longer using them. Thanks.

test2@helioho.st

For one time donations, just a Tommy account and extra space at the moment. Sometimes we offer additional incentives when we have fundraisers though. Our other offerings (Morty and VPS) are commercial subscriptions that have to be continuously paid for to keep them active. Morty accounts turn into Tommy accounts if they run out of money. VPSes get turned off and eventually deleted.

I read that I can get more space with donations, but I wanted to ask if there's anything else. Regards.

The 965 MB .csv file has been deleted. If you're having trouble staying under the 1000 MB limit don't forget that you can upgrade your storage at https://heliohost.org/dashboard/storage/

Yes. Let me clean it up and upgrade