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Correct, if you allow Plesk to create SFTP accounts they aren't jailed properly which is a security vulnerability. Unfortunately Plesk doesn't allow any way for people to create FTP or FTPS accounts without also being able to create SFTP accounts. We can create additional FTP accounts for you if you need though.

I went ahead and created a full backup of all of your files which you can download from https://heliohost.org/backup/ if you need them prior to deleting anything.

Here is a detailed breakdown of your storage usage: Backups 0 MB Emails 1.89 MB Files 913.76 MB Trash 0 MB Logs 53.29 MB PSQL 0 MB MySQL 76.78 MB Total 1045.72 MB Here is the storage that the domain adjeometry.com is using: 0 /home/vamdesign.tk/adjeometry.com/cgi-bin 4.0K /home/vamdesign.tk/adjeometry.com/.well-known 34M /home/vamdesign.tk/adjeometry.com/Indusjob2 42M /home/vamdesign.tk/adjeometry.com/Indusjobold 4.0K /home/vamdesign.tk/adjeometry.com/Nooralshawq 576K /home/vamdesign.tk/adjeometry.com/familytree 276K /home/vamdesign.tk/adjeometry.com/lg-smart-font 34M /home/vamdesign.tk/adjeometry.com/metrixpms 3.7M /home/vamdesign.tk/adjeometry.com/nooralshawq 11M /home/vamdesign.tk/adjeometry.com/wp-admin 220M /home/vamdesign.tk/adjeometry.com/wp-content 54M /home/vamdesign.tk/adjeometry.com/wp-includes 422M /home/vamdesign.tk/adjeometry.com Here is the storage that the domain praanacosmos.com is using: 0 /home/vamdesign.tk/praanacosmos.com/cgi-bin 4.0K /home/vamdesign.tk/praanacosmos.com/.well-known 10M /home/vamdesign.tk/praanacosmos.com/wp-admin 102M /home/vamdesign.tk/praanacosmos.com/wp-content 49M /home/vamdesign.tk/praanacosmos.com/wp-content(org) 52M /home/vamdesign.tk/praanacosmos.com/wp-includes 247M /home/vamdesign.tk/praanacosmos.com Here is the storage that the domain vamdesign.tk is using: 0 /home/vamdesign.tk/public_html/cgi-bin 4.0K /home/vamdesign.tk/public_html/.well-known 0 /home/vamdesign.tk/public_html/adjeometry 142M /home/vamdesign.tk/public_html/praanacosmos 2.6M /home/vamdesign.tk/public_html/project1 0 /home/vamdesign.tk/public_html/tmp 96M /home/vamdesign.tk/public_html/wp 240M /home/vamdesign.tk/public_html/ It looks like the vamdesign.tk and praanacosmos.com domains aren't even hosted by us so maybe those files can be deleted? Also if you decide you need more than 1000 MB you can purchase up to 7000 MB storage yourself at https://heliohost.org/dashboard/storage/ If you decide to increase your storage you will be able to login again immediately without waiting for an admin to delete files for you.

I know creating SFTP accounts is disabled for security reasons (Plesk doesn't jail them properly), but it used to be possible to create regular FTP accounts (for use on port 21) in Plesk. FTP account management is currently turned off in the service plan...not sure if that's intentional due to the SFTP thing, or just an oversight during the recent service plan maintenance. Krydos will need to look at this...

It doesn't matter if you used a different email to create the other account. Our rule is one account per human being, not one account per email address.

thank youu!!

That is another mail account and this is another mail account

Thank You

Domain mbo-wp.helioho.st removed. If you need a copy of the files for that domain, they can be downloaded from https://heliohost.org/backup/ The domain mbo.helioho.st cannot be removed because accounts must have a main domain.

You're suspended for creating more than one account. Users are only allowed to have one account. The other account was already unsuspended here: https://helionet.org/index/topic/64805-solved-unsuspended-my-account/

Unsuspension My Account Because I am Not Cross The Terms & Conditions.

Hi, Can you please remove the following unused domains : mbo.helioho.st mbo-wp.helioho.st Thanx in advance

Hi, I don't see any option in Plesk to add / delete / manage FTP account. How can I do it ? Account name: matyka.heliohost.org

Unsuspended.

Domain added. You'll need an AAAA record/HelioHost's nameservers configured for it to work.

Domain added.

Hello can you create the domain: maplewawi.helioho.st. thank you

Username: nepnep7601 I would like this domain to be added as an addon domain: blog.imm0nv1nhtv.is-a.dev

That account isn't suspended, but rather over the storage quota. a root admin can help clear some of your storage space. Escalating...

Hi, Please unsuspend my account. User: vamdsgn Thank you

I would like to keep this account: karthikeyan2508.

Set.

I upload on https://tommy.heliohost.org/smb/file-manager/list

This support request is being escalated to our root admins.

Hi there, I'm using self-hosted Matomo for my client's site that I installed from Softalacous for web analytics, and it recommends increasing the MySQL max_allowed_packet to at least 64MB. Could you please increase this setting for my client's account (mrjaybenz)?