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This support request is being escalated to our root admins who can sort this out for you.

Hello, I'd like to fix email delivery issues and have SPF, DKIM, and DMARC properly setup. username: rck1753 domains: dreamscribemedia.space and easy.heliohost.us Thank you

Your access has already been restored due to you upgrading your storage space. let us know if you need anything else.

Hi KazVee, Thank you very much

This support request is being escalated to our root admins who can assist you with this.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I unsuspended it for you, but there wasn’t anything to delete. Logs were under 100KB and trash was empty. I can’t do a more in depth search because I’m on my phone at the moment. I won’t be at my PC for another 8 or 9 hours. It might suspend again because I couldn’t reduce the space usage.

Thank you. And also, dear administrator, we are writing to you from Africa. Here, it's impossible for us to have a PayPal account, or at least not directly. And I've noticed that payment by bank transfer is problematic on your platform; even when the account is provided, I always receive a rejection message. My brother username is emmanuelfosso206 .

Hello I was over my Storage Space, I bought now extra Storage, what I need to do to get access to back ? Thank you

Hello @wolstech, Can you please unsuspend it. I badly in need to access the admin panel. Hope Krydos will send the link for payment tonight. Regards, MD Shifat Bin Siddique

Please reset the account over9000

My domain need to add to it is "63hmoob.com"

Dear HelioHost team, Please help to install this module on my server. 1. Account username: kennylelfw 2. Server: Tommy 3. The version of Python you're using: Python3.12 4. The module(s) you need, including any specific version numbers: telebot-0.0.5 Thanks and best regards, Kenny Le

Can you please check trash and temporary files to delete. I am not sure how much space these files occupy. May be very less.

Krydos has to do this since I don't have access to Stripe. In the meantime, is there something you want me to delete to bring the space usage below 3000MB so it can be unsuspended while you wait? If I just unsuspend it without deleting anything, it'll just suspend again the next time the space recalculates.

I've unsuspended your account. An administrator can look into the specifics of why you were suspended, but I've never seen the system be mistaken. Common causes for suspension are using VPNs, shared networks, or using the same computer as another account holder.

I only have a single account, my ip is assigned by my mobile carrier isp at random, I'm sure if you check your logs my ip changes all the time. I also switch between two isps depending on where I am or if one is slow, my country doesn't have public wifi or lan internet so mobile carriers are usually the only option

Top-up done and confirmed on Discord: "Your Morty balance has been increased from $0.3412 to $6.3412. Thanks for being a Morty customer."

This support request is being escalated to our root admins who can verify the transaction and sort this out for you. 🙂

Hi, this are my details. Username: masterjeo Transaction ID: 3H863911FF111103Y Thank you.

This support request is being escalated to our root admins who can sort this out for you. 🙂

Hello, My account with username hhfn is suspended because of storage overuse. Can you please unsuspend it and send me a stripe link to increase 2 GB (10 USD) since PayPal is not available in my country. Regards, MD Shifat Bin Siddique

You already asked for this here and also asked while trying to ping the Discord Support channel over half a dozen times during the overnight period for North America, where most of the unpaid volunteers are based. The domain was added for you on Discord. All HelioHost staff are unpaid volunteers who donate their time to assist others. Please do not create duplicate requests everywhere for the same issue. Asking the same question in multiple posts can lead to wasted effort and slower support. All helpers have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

Looks like this was requested and resolved on Discord. All helpers are unpaid volunteers who donate their time to assist others. Most are based in North America and some are asleep in the middle of our night time. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?