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I want some time to fix my payment. Can you give me like more 2 weeks until I fix it please.

Your account has been reset. You should receive an email shortly to recreate your account.

Hello, I would like to reset my account and start fresh. I don't mind losing all the data currently on the server, as I have another copy of my old site on my local drive. My username is rabul. My main domain is: bulnesabogada.es.eu.org (I don't know if this is necessary when resetting an account).

Remote access enabled. host=65.19.154.90 port=5432 user=kautham_order dbname=kautham_order_service password=<set in Plesk> and host=65.19.154.90 port=5432 user=kautham_events dbname=kautham_order_service password=<set in Plesk>

Marking this as solved since the OS has been changed as requested. Wolstech will contact you via forum private message to discuss further details.

This support request is being escalated to our root admins.

Need remote access for this DB for the following users Hosting Account Username: kautham Database Name: kautham_order_service DB Usernames: kautham_order, kautham_events

No problem

Thank you so much, I'm sorry for the confusion

We're now setting up the Windows Server 2022 VPS for you, we'll let you know when it is finished.

done

Ok, you can prove ownership by logging in to VPS8 SSH and running this command echo "WXt7FNdBhLCh6aUhAbwL" > /home/hpgtech/verify.txt Let us know once you're done.

Just the same as the OS and SQL Server that was on my VPS113, thank you I don't have the access to the email of my client, but I can send the screenshot of the email that was sent to me of the purchase

Do you want Windows Server 2025? Also are you aware that after the 180 days of trial you must provide your own legally obtained license, such as from https://www.mychoicesoftware.com/products/microsoft-windows-server-2025-standard-16-core-license which costs about $650 USD? We can also install Windows Server 2022 which is slightly cheaper license https://www.mychoicesoftware.com/products/microsoft-windows-server-2022-standard-16-core-license which is "only" $510 USD. Since you're posting from a forum account that doesn't match the VPS email address we'll also need to verify your email address like MoneyBroz said before we can change the OS. The easiest way to do that is to send an email to support@heliohost.org from the email address you used to pay for the VPS.

Also send an email from the email associated with this VPS account so we can verify your identity.

it is a new vps so no need for backup

We can do that for you. Be aware that Windows Server comes with a 180 day free trial, after that you must pay for a license to continue using it. Let us know if you need any data backed up and we can continue.

This support request is being escalated to our VPS admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect. Since you already changed your nameservers, there's nothing else you need to do. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

May I request that my vps be converted into a Windows one? Its currently on linux the vps is vps8

My account name: zaisty Please change my main domain from deckrd.one.pl to bladerunner.top. I change nameservers ns settings already. Thank You.

Thank you all for understanding. I will also work to improve the content. I really like this hosting for all the features it provides and its wonderful community. Keep it up!

Your account has been unsuspended. Apologies for the inconvenience on this. It may take a little before your site's domain works again.

Oh, I didn't read the part about the currency being useless and just for entertainment purposes. It just looked like a really scammy site so I didn't look at it too closely.

A backup of your account will be available shortly at https://heliohost.org/backup/ Instructions for unpacking it are here: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File To be completely honest, I'm surprised this site is even suspended for financial services (this line of our TOS is meant to prohibit things like banking websites, offering loans, etc. Your site looks like it runs entirely on fake money and even has a disclaimer as such, though I was not the one who suspended it. Crypto sites that are properly designed using Web3 or similar technologies inherently do not have the same data security issues (and associated regulations) that regular financial services face (which is what that line aims to address, though that said the same sorts of risks and scams can apply such as transactions meant to drain a wallet, phishing sites, etc.). If anything, by looking at the code, I'd think the online gambling line of our TOS is more of an issue than financial services (due to the presence of play.html...online gambling with any form of real money or crypto is banned in CA where our servers are located, so we are forced to prohibit that). I'll let Krydos answer the question on what he wants removed since he suspended it.