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Paid a dollar for an account, haven't received email to set it up.

I see the $19 payment you made in our logs, which is $24 of credit. Thank you for your payment. Your account is now moving to Morty...you'll receive an email when it starts and a second one when it finishes. Please read both emails thoroughly as they contain information you may need such as IP information. The move can take several hours to complete.

An administrator can help with this.

Account unsuspended.

Hi, I tried splitting them into batches of 100, but I’m still encountering a Gateway Timeout error. Do you have any other suggestions for running this successfully?

the link is good. Interesting content.

WSGI control access has been enabled on the domain tinagoldenretreiver.helioho.st. To restart your Flask app and load new code changes in simply edit /home/tinagoldenretreiver.helioho.st/httpdocs/public/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Are you sure this is related to the scheduled tasks? I went to the URL and it timed out for me. Are you able to optimize your code so it doesn't take so long to run?

My account is suspended and I decided to migrate to Morty. On the service purchase page I provided my financial information and the purchase was processed by the bank. However, the migration needs to be done manually, since I already have an account with Tommy (petersen) for the domain cpetersenjr.com and email corneliopj@gmail.com

Yes, the scheduled task is now appearing. However, I am seeing some errors in the logs after the scheduled time.

I request that the account be reactivated so that I can perform maintenance on the code.

This support request is being escalated to our root admins who can set this up for you. 🙂

i am new to this site and i already test the flask app all working perfectly but when i made some changes in the code it doens't reflect so i need some help with that here is my username tinagolden url=tinagoldenretreiver.helioho.st

Host name is incorrect...2steps.gr.helioho:3306 should be tommy.heliohost.org:3306 assuming the database is on your Tommy account. Also, be sure you enabled remote access in Plesk (it's under the settings for the database user, at the bottom)

Since you mention you need this for school and you're one of the many students from your university using our service, the account meglopez2604 which is linked to your school email has been unsuspended.

I need to know how I can connect with MariaDB from classic asp. I try to use the following connection string: connString = "Provider=MSDASQL; Driver={MariaDB ODBC 3.1 Driver}; Server=2steps.gr.helioho:3306; Database=nppd_2steps.gr; UID=nppd_master; PWD=[removed]; Option=3;" but your server returns the Error: Error connecting to database: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified Any suggestions? Nick

You were suspended for creating multiple accounts. Which account would you like to keep?

a. meglopez2604 b. johnny c. zel.helioho.st The account was suspended after we renewed it without warning, we are requesting a unsuspension as our school project is in there.

Are you able to use the scheduled tasks now?

Glad you got it working.

Oh! After checking, you're totally right! It seems that the default configuration makes the app use 10 connections. After overriding the default configuration to a lower number, everything started working. Thanks for your help, guys!

HTTP 500 errors aren't related to the 503 errors. I'd recommend checking your error logs in Plesk.

Hi, I'm encountering a 500 Internal Server Error at https://shahzaib.heliohost.us/flasktest/. Could this be related to the Tommy server 503 error issue?

Like I said on the news post 6% of your memory usage came from Laravel, and 94% of your memory usage came from Node.js. Laravel had nothing to do with your suspension. You were unsuspended at 2025-05-07 13:14:31, and warned not to cause high load. Instead of reading our warning you just started a bunch of Node.js commands running again at 2025-05-07 14:39:28, and quickly went to 210 GB memory usage. You can be unsuspended this time tomorrow when your load is back to zero. Hopefully the 24 hours will give you time to read and understand that you share this server with 929 other users, and it's not fair for you to hog all the system resources, cause downtime for other users, and cause other user's websites to load slowly.

Reading the Moderator's response, I believe I made the same mistake related to npm start command.