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This support request is being escalated to our root admins.

I'd like my forum account deleted.

HelioHost is happy to announce that we now support PHP 8.5 on the Morty plan. The Tommy plan will be upgraded to have PHP 8.5 soon, and after that Johnny will have it installed too.

Installed. You can see the current list of installed modules for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. it can take up to 2 hours to start working.

Hello Support Team, I would like to request to add a new domain: "cipher.enigmamarketing.pk" Server: "ahmed92.heliohost.us" Thank you

Hello HelioHost Team, I would like to request for a new domain: myspace.pk Server: osamamansoor.helioho.st Thank you for your help.

Krydos can do this for you

username:A0795683865 py version: 3.12 server johnny modules requested: yemot-api and pydantic and tzdata

Problem: After pointing the domain example.com to Johnny (HelioHost), the site was redirecting to helionet.org instead of loading the Laravel application. At first this looked like a DNS or .htaccess misconfiguration. However, the real cause was inside Laravel’s environment file (.env): APP_URL=https://johnny.heliohost.org/ ASSET_URL=https://example.helioho.st/public Because APP_URL was set to the server’s default domain (johnny.heliohost.org), Laravel generated all links and redirects to that domain. This made the site appear as if it was stuck on helionet.org. Solution: Update the .env file so Laravel knows the correct production domain: APP_URL=https://example.com ASSET_URL=https://example.com Then clear Laravel’s cached configuration: php artisan config:clear php artisan cache:clear Now all redirects, assets, and generated URLs point to example.com correctly. Explanation: - DNS records were already correct, pointing example.com to Johnny’s IP. - Apache/.htaccess was fine, routing requests into Laravel’s public folder. - The problem was application-level misrouting: Laravel used APP_URL to decide what domain to generate links for. - Since APP_URL was set to johnny.heliohost.org, every redirect and asset URL pointed to the wrong domain. By fixing APP_URL and ASSET_URL, Laravel now generates URLs for the right domain (example.com), resolving the misrouting.

No it should not affect the ability to log into Plesk. If you cannot sign in through https://heliohost.org/login/ , my next suggestion would be to try resetting the password.

Could this change be affecting the login process? At the moment, I’m experiencing login rejection

I understand the effect of the change and thank you for your support.

Domain changed. It can take 2 hours or more before it works.

Domains added, they'll take effect in about 30-40 minutes.

hello i would like to add these domains to my account (neonstudio) lombank.heliohost.us secure-lombank.heliohost.us

Hello HelioHost Admin Team, I am currently hosting my project under the subdomain tanzilskill.helioho.st, but I would like to replace it with my registered domain tanzilskills.com. Please ensure that this change is applied without deleting or overwriting any of my existing data, configurations, or files. My goal is simply to have tanzilskills.com serve the same content that is currently available at tanzilskill.helioho.st. Could you kindly assist me with this domain replacement and confirm once the update has been completed? Thank you very much for your support. Best regards, Zack.

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache An admin can help you change these later on if you want, by deleting the domain(s) you don't want and adding new ones. (It wouldn't really be a change, more like an add & remove.) You can have up to 10 domains total (including addon domains, subdomains, and aliases (parked domains)) on your account. You can read more about addon domains here.

Hi, i would like to create 2 new domains on my account "aguxgarcia@hotmail.com", with the following names without quotes "tyql.heliohost.us" "testagux.heliohost.us" Would that be possible? Could this domains be changed or deleted in the future? Thanks in advance

You're suspended because WordPress got hacked and your account is full of malware. This is extremely common for Wordpress and is a major reason we recommend avoiding it. Because the account is full of malware, you'll need to reset your account (which deletes your data) and start over. Are you ready to reset your account?

Load is coming from systemd, which is caused by either excessive cron job runs or FTP connections being used heavily or left open for long periods. Another user who had excess load from systemd solved it by reducing the frequency of their cron jobs.

Thanks, I can see it is using quite a bit of CPU time, probably going to be under 10,000 in 24 hours, but may be close. I can’t find any graphs which show what is using all of the CPU time, is there somewhere I should look or is the a guide to reducing CPU load? The alternative is cut some things from my webpages, but that will be trial and error. Thanks

Hi Heliohost family, Thank you for making sure the community and the internet safe place, I'm asking about my account why it have been suspended? I use it in minor use and didn't violated any terms or conditions . I ask you to please review the case and reactivate my account. Best regards. Heliohost fan

Domain added. Please be sure to configure DNS for the domain. The domain can take up to 2 hours to work.