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Domains added. It can take up to 2 hours for them to start working.

Heya - requesting two addon domains for account "mapsedge." theroadlessordinary.com edgecart.io They are ecommerce websites with (as of now) zero traffic that I can detect. I just need a place to keep them while I develop and get the ball rolling, then I'll happily switch to Morty, but I don't want to do that until I know that either site is worth it. Thanks! - Bill in KCMO Measure with a micrometer. Mark with a crayon. Cut with an ax.

Hello HelioHost Support, I would like to request that the following domain be added to my hosting account and set as my new primary domain. Account Information Username: bfozvfss Current Primary Domain: fgofi.helioho.st Requested Primary Domain: fgofficial.dpdns.org The domain is managed through DigitalPlat Domains. Once it has been added to my account, I will update the DNS records on my end to point it to HelioHost. Thank you for your assistance. Kind regards, HelioHost Username: bfozvfss

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Thank you all @Krydos @wolstech @Unknown025

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Krydos might be able to install that module for you. As for those other logs, odds are either your domain was still setting up, or your permissions were wrong at that time.

Can you install legacy-cgi? ( https://pypi.org/project/legacy-cgi/ ) It works on my computer. I'm using Python 3.14.

I don't know how, but my logs before 2026-07-11 07:00:00 are only like this: 2026-07-11 06:59:49 Error 2404:c0:1c92:164b:39c5:ae4:d6a2:d23f 500 POST /pustaka/pelajar.py HTTP/1.1 4.38 K Apache SSL/TLS access 2026-07-11 06:59:49 Error 2404:c0:1c92:164b:39c5:ae4:d6a2:d23f AH01215: stderr from /home/man95.helioho.st/httpdocs/pustaka/pelajar.py: failed to open log file /var/log/httpd/suexec_log, referer: https://man95.helioho.st/pustaka/ Apache error 2026-07-11 06:59:49 Error 2404:c0:1c92:164b:39c5:ae4:d6a2:d23f AH01215: stderr from /home/man95.helioho.st/httpdocs/pustaka/pelajar.py: fopen: Permission denied, referer: https://man95.helioho.st/pustaka/ Apache error 2026-07-11 06:59:49 Error 2404:c0:1c92:164b:39c5:ae4:d6a2:d23f End of script output before headers: pelajar.py, referer: https://man95.helioho.st/pustaka/ Apache error

I've added this domains for you, they'll take effect in about 80 minutes. You'll need to create A/AAAA records for each domain pointing to Johnny's IP address if you're not using our nameservers. Also I'm sure you're already aware, but the limit for Johnny accounts is five domains, so if you decide you need additional domains added, you'll need to either switch to another server (such as Morty or Tommy) or remove an existing domain.

You need to configure DNS on the domain so it's actually hosted here before a certificate can be installed. You can do that by either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.

please, ignore this topic... I wrote it wrong... sorry...

Dear Sirs, My username is: jeffersonmidei And I would like to ask you, please, to add these new domains at my account: aescoladovinho.com.br escolasmt.com.br freshie.com.br petquiz.com.br Thanks, JM:.

Wow, that's absolutely amazing, I just tested it on Mail-tester and got a perfect 10/10 score. Thank you so much, Krydos, for setting up everything including DMARC so quickly. You're a lifesaver! Love this community support.

DKIM, SPF, and DMARC have been set up for the domain alk.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

What is the error message when you try to install SSL?

Could you also install a Let's Encrypt SSL certificate for natsu-scripts.fr? I cannot install it myself. Thank you!!

This support request is being escalated to our root admins.

Hi Admins, I successfully generated the SSL certificate thanks to your help. However, when I try to send an email from contact.me@alk.helioho.st to Gmail, the messages are completely blocked with a 550-5.7.26 error because SPF and DKIM authentication failed (DKIM = did not pass, SPF = did not pass). Could you please add the standard SPF and DKIM TXT records to the DNS zone of alk.helioho.st so Gmail can authenticate my mail server? Domain: alk.helioho.st Server: Tommy Username: Alkastraverse Thank you very much!

DNS issues corrected.

Domain added using default document root. It can take up to 2 hours to function. As for the document root being inside another, I agree with Krydos: Putting the document root of domain A inside of domain B has tons of weird issues and is not supported. Notably: Domain A would be accessible via domain B, configs applied to domain B may break domain A, and if domain B were to ever be renamed or deleted, domain A will lose all of its data and break.

The error logs do in fact show what's wrong with your program. This is what I found when I logged in as you and checked your error logs. The built in Python cgi module is no longer supported as of version 3.13. The old server had 3.12 so it could run it, but the new one is 3.14 and cannot.

Got it, the default document root works for me. Please proceed. Thank you!

Hi Admins, I am using a free subdomain provided by HelioHost on the Tommy server. Since I do not have direct access to manage the root DNS records for this domain extension, I am unable to resolve some SSL issuance errors via Let's Encrypt in Plesk. When I try to secure my domain, I encounter the following issues: webmail.alk.helioho.st returns a 404 Not Found during the HTTP-01 challenge. mail.alk.helioho.st returns an NXDOMAIN error (missing A/AAAA records). Could you please help me check the DNS zone configuration or manually fix the aliases/routing for these mail subdomains so they can be successfully secured? Here are my account details: Main Domain: alk.helioho.st Server: Tommy Plesk Username: Alkastraverse Thank you so much for your amazing support!

Not too complex, just a regular CGI program.