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Account unsuspended.

Duplicate request. Please see https://helionet.org/index/topic/65883-appeal-regarding-possible-terms-of-service-violation/

The account yolder has been unsuspended. Shared networks will indeed cause this issue. It may take a little while to start working again.

Hello HelioHost team, Thank you for your message and for the great work you do providing this service to the community. I would like to clarify that I have not violated the Terms of Service. I only have one active account and have not created or used any additional accounts, nor have I shared it with anyone else. It's possible that the alert was triggered due to a shared or public network I recently used to log in (for example, from work or school), which could have caused this misunderstanding. Please review my case again, as I'm sure I comply with the Terms and do not have more than one account. Let me know if you need any additional information from me. Thank you for your time and attention. Best regards, Yolder

Dear HelioHost Support Team, Thank you for reaching out to me regarding this issue. I appreciate the transparency and the opportunity to clarify the situation. I would like to confirm that I have not created more than one account, nor have I violated the Terms of Service in any way to the best of my knowledge. I understand and fully respect your policies, especially given the limited resources available and the high demand for hosting. If the alert was triggered by a shared internet connection or dynamic IP address, that may be the cause, as I occasionally connect from a public or work network. However, I assure you that I maintain and access only my own personal account, and I am not managing any accounts on behalf of others. Please let me know if you require any additional information from my end to verify this. I value your service and would be happy to cooperate fully to resolve this matter. Thank you again for your time and support. Sincerely, Yolder

When requesting to add a domain, please make sure you specify the entire domain you want added, including the TLD (.com, .net. .heliohost.us, .helioho.st, etc) to make it easier for staff to understand the request. Since you already have a helioho.st domain on your account now, I've guessed you would want the same thing and have now added anchietareboque.helioho.st to your account. If this isn't what you wanted, please let us know the full domain you want added. The domain addition may take up to 2 hours to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Dear support, My username is kpfv and I want a new domain to my account. The domain name is anchietareboque Thank you very much. Regards Keni

Domain changed. It can take up to 2 hours to function.

That account is not suspended. The server's /tmp folder was full, which has since been fixed.

Should be fixed. /tmp was full again...

I have the same issue i can't login even to the forum. Site: ecity.gr, at morty. It doesn't even find me as registered. The plesk looks like find in temp a part of the storage of the db is dead or generally may lost a part and need the backup. Server Error 500 Plesk\Exception\Database DB query failed: "DESCRIBE `SessionContexts`" Error code: 1 Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3c8351-264145-234b1.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `SessionContexts` Type Plesk\Exception\Database Message DB query failed: "DESCRIBE `SessionContexts`" Error code: 1 Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3c8351-264145-234b1.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `SessionContexts` File Mysql.php Line 68

Hi! I'm having troubles to login, too... I tried to login in login page and appears "Unable to login with that username and password." In https://morty.heliohost.org/, appears this:

Hello , Why did you unfairly suspend both of my accounts? emmanuelfosso205 is on a billed server, and today I'm unable to log into the admin panel. As for emmanuelfosso206, I never understood anything until today.

Hi, I’m a free user on the Johnny server. I’d like to change my subdomain from sphinx0945.helioho.st to ctugenrollment.helioho.st if available. Thank you!

Your VPS is ready now, and you should have received an email about it. Depending on the OS you select it can take anywhere between 6 minutes to 24 hours for it to be ready. CentOS Stream 10 is closer to the 24 hour end of the spectrum. In fact, you're the only person who has ever requested this OS.

Something like this may work depending on your software. Make sure the port matches what port your websocket is running on. RewriteEngine on RewriteRule (.*) http://127.0.0.1:33333/$1 [P,L]

Hello, my account was suspended. I'm a college student and dont't have access to a laptop; I only have a Desktop computer. So I use the university computer and my computer to access the database.

The httpdocs folder is Plesk's equivalent of public_html. You can just put the files in there.

hey, i wanted to download wordpress manually, for that i want a file named public html in my file manager but i cant see it?? How am i supposed to manually install the file in the server than??? I dont want to one-click download cuz it is most of the time bloated with software/plugins

Thank you

This support request is being escalated to our VPS admins.

It's not related to your Tommy incident. It's because the VPS is queued for manual build. I'm pretty sure CentOS Stream10 is not an OS that can build automatically (if I remember right, only Ubuntu and Alma set up automatically). As a result you'll need to wait for a VPS admin to manually create that for you and send you the information. Escalating for attention of a VPS admin.

Hi any chance you can provide example for htaccess file ? If you can proxy your websocket through Apache or Nginx, it can work without opening a port: You could use an '.htaccess' file to proxy the websocket connection through Apache.

Hello I hope you're well. I purchased a VPS today using the email rafal1509@gmail.com, but I believe there may be an issue with the account. Previously, this email was associated with a profile under Tommy server, which was suspended due to a misreading of the house rules which led to the suspension. ( I had created another TOMMY server with sat4all login ) Now, although I received the initial confirmation email stating that I would get another message once the VPS was set up, I haven’t received any follow-up or setup details yet. I’m concerned that the VPS setup might be affected due to the email being linked to the suspended account. Could you please check and confirm the status of my VPS setup? If needed, I’m happy to provide a different email address to associate with the VPS account to avoid any conflicts. Thank you for your help.

Just got an email that says “Possible Terms of Service violation detected”, i guess it’s because of login into my account from the lab of the university, maybe some other colleagues did the same on the same host (heliohost)