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  1. Past hour
  2. wolstech

    game

    wolstech replied to game234's topic in Customer Service

    We have nothing to do with gaming (though you could use our service to host a game website or server). Is there something we can help you with?
  3. wolstech
    You're suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep? (It's worth noting that while your particular case did not receive any notice of the multiple account violation, we improved this process about 2 weeks after your suspension occurred. If it happened today, you would've gotten an email 24 hours before your suspension telling you that we suspect you're violating the TOS and asking you to explain).
  4. game234
    game234 joined the community
  5. igorhelio
    a. HelioHost username: igorhelio b. the server your account is on: i don't remember, maybe johnny? c. HelioHost main domain: igor.helioho.st I do not know why my only account got suspended. I have not recieved any emails from helio about suspension.
  6. game234

    game

    game234 posted a topic in Customer Service

    this is game based php website
  7. Today
  8. Krydos

    Nginx Install Video

    Krydos posted a topic in News

    HelioHost has released a new YouTube video on how to install Nginx on a VPS. Check it out and subscribe at https://youtu.be/zHwWs7Tt2zc We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!
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  9. wolstech
    There's a whole bunch of issues here...your curl command returns a 301 because you used HTTP instead of HTTPS. CURL does not follow 301 redirects by default. <html> <head><title>301 Moved Permanently</title></head> <body> <center><h1>301 Moved Permanently</h1></center> <hr><center>cloudflare</center> </body> </html> Using HTTPS, the certificate revocation check fails due to Cloudflare. Not sure how to fix this on linux. curl -H "TOKEN: My_Super_Secure_Token" https://tenkyuu.dev/cgi-bin/submodule_update.py curl: (35) schannel: next InitializeSecurityContext failed: CRYPT_E_NO_REVOCATION_CHECK (0x80092012) - The revocation function was unable to check revocation for the certificate. I'm calling the script from my Windows box to debug it, and I just suppressed the error with --ssl-no-revoke, but that's reportedly not supported on linux. curl --ssl-no-revoke -H "TOKEN: My_Super_Secure_Token" https://tenkyuu.dev/cgi-bin/submodule_update.py Received token: My_Super_Secure_Token Starting submodule update... Error updating submodules: Command '['git', 'submodule', 'update', '--init', '--recursive']' returned non-zero exit status 1. I messed with the Python file a bit to try and get the stdout of git to show up, but had no luck. It just fails with code 1...
  10. b0chard
    unfortunately, that didn't work I fixed the path:
  11. hamza2022yt
    hamza2022yt joined the community
  12. virtual
    virtual joined the community
  13. wolstech
    We don’t sell domains. You have to buy domains from a domain registrar like namecheap. Once you buy a domain, you just set the name servers on the domain to ns1.heliohost.org and ns2.heliohost.org then ask us to add it to your account.
  14. enablingxcellenc
    enablingxcellenc joined the community
  15. wolstech
    I'll have to take a look when I'm on a computer, but I can see just from the screenshots you posted that the path in the os.chdir command is wrong. It should be /home/tenkyuu.dev/git... The path you have listed as missing the domain ( your home folder is /home/tenkyuu.dev)
  16. khaled2005marei
    khaled2005marei joined the community
  17. b0chard
    I don't know what I'm doing now 🥴😮‍💨 so, here's what I did. 1. created a `submodule_update.py` file in the httpdocs/cgi-bin/ and changed the permission to 755 (rwx r-x r-x). 2. after that, I go to the websites & domains > git, then change the config to run additional deployment actions. I manually pulled and deploy, no errors shown. but the files from the submodules aint still updating on its respective submodule folders. Edit: Is the git folder really found at the root instead inside the httpdocs folder?
  18. coyota
    I want everyone to redirect to https://www.coyota.net/ from coyota.net . For example you type youtube.com and go to https://www.youtube.com/ This was my 2nd question, maybe you missed it. How can I do it?
  19. brayan2005
    I want to change it for the one I mentioned, so I need to know how much they charge me for the stay for 4 full years and where do I pay or is it free?
  20. alihasanovm
    alihasanovm joined the community
  21. chej
    chej joined the community
  22. mart0gakero
    mart0gakero joined the community
  23. Yesterday
  24. Krydos
    Your VPS is being rebuilt and you'll get an email in about 7 minutes when it is done. Your next free rebuild will be available on 2025-05-20. Let us know if you need help with anything else.
  25. datadecayvps
    Sorry, I was extremely tired and not in a good state of mind when I posted it. I would appreciate if you rebuilt it.
  26. Krydos
    WSGI control access has been enabled on the domain arniskali.com. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/arniskali.com/bma/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues. WSGI control access has been enabled on the domain thelema93.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/thelema93.com.br/oeto/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.
  27. talesaz
    please enable the WSGI restart access on arniskali.com and thelema93.com.br
  28. Krydos
    Installed. You can see the current list of installed modules for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py Keep in mind that you don't have WSGI restart access on any of your domains right now, so after you change code you may see the old code and the old errors popping up again. If you want WSGI access again just let us know which domain you're using now.
  29. talesaz
    I apologize for forgetting that today is not only Sunday but also Easter Sunday (by the way, Happy Easter!). I performed a step-by-step troubleshooting of the code and believe I’ve identified the issue: the absence of the flask-login library. Would it be possible to install this library on the Morty server?
  30. Krydos
    When you upgrade your VPS you are presented with this message. If you have a suggestion on how to make that clearer please let us know. Your VPS has been upgraded to 10 GB memory as requested. I've already suggested you request a free rebuild several times, and that is definitely still applicable. Your VPS has crashed so many times that the filesystem is a mess, and it seems like a ton of permissions on important files and directories are all messed up as well. A rebuild would wipe the whole thing, and reinstall the operating system back to the original state when you first purchased it, so make sure you have a backup of any important files first if you do decide to take my advice.
  31. Krydos
    I'm confused. You requested and I enabled WSGI restart access on talesaz.heliohost.us. But now you're posting logs from a different domain. Which domain are you trying to run Flask on?
  32. wolstech
    Krydos has to upgrade VPSes manually. The VPS upgrade process is not automatic, and requests can take 24 hours or longer to be processed.
  33. wolstech
    Did you update your remote database clients to use morty.heliohost.org as the host name? If you're still pointing the clients to Tommy, you'll experience this exact issue. You may also want to try turning the remote access off and on again for the database user. As for the Python issues, I have no idea on that one. The error makes me think something related to WSGI may have broken during the move. Krydos would need to figure that out. As a reminder, it is Easter today, so support is limited. It is possible you won't receive a response until tomorrow regarding these issues due to the holiday.
  34. KazVee
    I believe this issue is already being handled in another thread: https://helionet.org/index/topic/64137-krydos-python-flask-500-internal-server-error/page/2/#findComment-288899 Please follow the above thread for further progress updates. All staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly. Creating duplicate requests for help will only risk delays in enabling the volunteer staff to use their free time most efficiently in order to troubleshoot this for you: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. Please see here for details on ETAs on support requests: https://wiki.helionet.org/ETA Sorry for locking this thread as a duplicate, but I'm locking this thread as a duplicate. Thanks for your continued patience. Please follow the original thread linked above for further progress updates.
  35. talesaz started following Access Issues After Migration to Morty
  36. talesaz
    Sorry for opening another ticket about the same issue, but after migrating to Morty, I can no longer access any of the databases in my account (even after creating a new test database with the remote connection option enabled). Additionally, I’m unable to run any Python applications with Flask. I believe that, since more than 12 hours have passed since the migration, Apache should have already restarted to adjust access. However, the fact that the databases remain inaccessible makes me think the issue might be something else. username: talesaz domais: www.arniskali.com www.thelema93.com.br https://talesaz.heliohost.us/ and https://talesazoeto.heliohost.us/
  37. KazVee
    This support request is being escalated to our root admins who can investigate this further and let you know what's happening.
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